Customer Support Engineer - NCG

KLA-Belgium; Chandler (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

401(K) matching

ESPP

Tuition reimbursement

Paid time off

Job summary

KLA is seeking a Field Service Engineer in Chandler, AZ to support and repair highly complex capital equipment at customer sites and trade shows. You will work under supervision of Manager or Senior CSE, diagnosing problems, performing repairs, and ensuring equipment uptime.

You will represent KLA to customers, coordinate with Installation Engineers, and help prepare quotes for service, travel, and parts. This role requires hands-on technical skills, strong communication, and a commitment to

Qualifications

• Bachelor's Degree with 0+ years related work experience.

Responsibilities

• Works under the supervision of Manager or Senior CSE.
• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineers in resolving problems.

Skills

Customer service

Troubleshooting

Diagnostics

Communication

Education

Bachelor's Degree

Job description

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support.

What You'll Do

• Works under the supervision of Manager or Senior CSE.
• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineers in resolving problems.
• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
• Ensures equipment enhances customer production.
• Repairs and updates equipment at customer facility.
• Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
• Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed.
• CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
• Assists other field service engineers as appropriate.
• Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.
• Travels by car or commercial transportation to customer facility.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

Minimum Qualifications

• Bachelor's Level Degree and 0 years related work experience.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $0.00 - $0.00

• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off and paid company holidays
• family care and bonding leave

Interns are eligible for some of the benefits listed.

Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.

KLA is hiring talented engineers, physicists, data scientists and other problem-solvers all across the US. Do you have a passion for solving complex technical challenges? Check out our job openings! We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Additional Information

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.