KLA Service Field Marketing Manager

KLA-Belgium; Milpitas (CA); On-site; USD 139,000 - 203,000; Full time

Job summary

KLA in Milpitas, CA is seeking a Field Marketing Manager to advance business priorities by delivering high-impact work across the region. The role focuses on elevating customer engagement and aligning field operations with product marketing and global service teams.

The FMM will serve as the primary commercial and customer advocate, driving service growth and translating VOC feedback into strategic opportunities and operational improvements.

Qualifications

• Experience in the semiconductor capital equipment industry is required.
• Strong stakeholder management and executive communication skills are essential.
• Ability to translate VOC feedback into actionable business plans and service offerings.

Responsibilities

• 10+ years of experience in the semiconductor capital equipment industry, including customer-facing leadership roles in service, operations, business development, product marketing, or account management.
• Demonstrated success managing strategic customer relationships with leading semiconductor manufacturers, including executive-level engagements and contract negotiations.
• Experience leading complex, cross-functional initiatives across multiple product divisions, regions, and service organizations.
• Strong understanding of semiconductor fab operations, equipment lifecycle management, service delivery models, and availability-driven strategies.
• Experience developing and executing service growth strategies, including contract expansion and recurring revenue initiatives.
• Proven ability to translate VOC feedback into actionable business plans, product improvements, and service offerings.
• Experience managing customer escalations and leading executive communications, business reviews, and strategic account planning activities.
• Knowledge of service contract structures, pricing strategies, and cost-of-service models.

Skills

Customer-facing leadership

Cross-functional leadership

Executive-level engagement

Contract negotiations

Service growth strategies

Education

Doctorate degree (academic)

Master's degree

Bachelor's degree

Job description

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Position Summary

The Field Marketing Manager (FMM) serves as the primary commercial and customer advocate within the region, driving strategic customer engagement, service growth, and cross-functional execution across multiple product divisions. The FMM acts as the bridge between customer account teams, field operations, product marketing, division management, and global service organizations to ensure customer needs are understood, prioritized, and translated into business opportunities and operational improvements.

Responsibilities

• 10+ years of experience in the semiconductor capital equipment industry, including customer-facing leadership roles in service, operations, business development, product marketing, or account management.


• Demonstrated success managing strategic customer relationships with leading semiconductor manufacturers, including executive-level engagements and contract negotiations.


• Experience leading complex, cross-functional initiatives that span multiple product divisions, regions, and service organizations.


• Strong understanding of semiconductor fab operations, equipment lifecycle management, service delivery models, and availability-driven business strategies.


• Experience developing and executing service growth strategies, including contract expansion, service adoption programs, analytics solutions, enhancements, and recurring revenue initiatives.


• Proven ability to translate Voice of Customer (VOC) feedback into actionable business plans, product improvements, and service offerings.


• Experience managing customer escalations and leading executive communications, business reviews, and strategic account planning activities.


• Knowledge of service contract structures, pricing strategies, cost-of-service models, profitability.

Minimum Qualifications

• Doctorate (Academic) Degree and related work experience of 3 years;


• Master\'s Level Degree and related work experience of 6 years;


• Bachelor\'s Level Degree and related work experience of 8 years.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $138,500.00 - $203,167.00 Annually

KLA\'s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.

Additional Information

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons claiming to be KLA employees. KLA never asks for any financial compensation to be considered for an interview or for employment, or for equipment. KLA does not work with recruiters or third parties who charge such fees. Please ensure that you have searched KLA\'s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please email [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.