Senior Subsidence Operations Lead — Fast Claims & Customer Excellence

Crawford & Company; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Crawford & Company in the United States is seeking a senior operations leader to oversee designated subsidence teams, ensuring customers receive high-quality, timely service from initial instruction through to resolution.

You will be accountable for service excellence, efficient claim progression and lifecycle performance, with a focus on reducing end-to-end claim lifecycles, enhancing customer satisfaction, and driving revenue targets through strong leadership of Team Managers across multiple

Responsibilities

• Lead and oversee performance of designated subsidence teams, ensuring customers receive high-quality, timely and efficient service from initial instruction through to resolution.
• Accountable for service excellence, efficient claim progression and lifecycle performance, with focus on reducing end-to-end claim lifecycles and enhancing customer satisfaction.
• Ensure teams meet business financial objectives/targets in terms of revenue and provide strong operational leadership across multiple teams.
• Ensure Team Managers have the capability, capacity, information and accountability required to deliver against service, lifecycle and financial objectives.

Job description

Crawford & Company in the United States is seeking a senior operations leader to oversee designated subsidence teams, ensuring customers receive high-quality, timely service from initial instruction through to resolution.

You will be accountable for service excellence, efficient claim progression and lifecycle performance, with a focus on reducing end-to-end claim lifecycles, enhancing customer satisfaction, and driving revenue targets through strong leadership of Team Managers across multiple