Senior Student Success Coach & Team Leader

Goodwill of Central & Northern Arizona; Alturas (CA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life insurance

EAP

Paid time off

Paid holidays

Job summary

Goodwill of Central & Northern Arizona is seeking a leader to oversee a team of life and career coaches, managing performance, development, and program delivery. You will engage with students, facilitate meetings, and coordinate with instructors to support educational goals in a dynamic learning environment.

The role requires strong communication, cross-functional collaboration, and a commitment to community impact. Travel to local sites may be required.

Qualifications

• Bachelor's degree; Master's degree desired
• 5 years of experience in social work, mentoring, counseling, advising, or related field
• Experience working with at-risk students in a nontraditional setting and/or adult education setting
• Superior verbal and written communication skills
• Bilingual in English and Spanish highly preferred
• Ability to speak and read English proficiently
• Has working knowledge of computer programs: Google apps, MS Office, Excel and Word, Internet Explorer
• Demonstrated ability to develop relationships across levels and diverse populations
• Ability to embrace change, plan and organize, and self-manage

Responsibilities

• Leads a caseload of students and models expectations.
• Monitors quality and compliance of coaching records and presents data.
• Serves on leadership team; liaises between admin and coaches.
• Manages performance, staffing, compensation, and staff development.
• Attends team and professional development meetings; facilitates coach meetings.
• Oversees intake and develops learning plans for students with instructors.
• Builds relationships with community resources to support student goals.
• Ensures regular in-person attendance and supports school events.

Skills

Verbal and written communication

Meeting facilitation

Bilingual English/Spanish

Data gathering/analysis

Education

Bachelor's degree; Master's degree desired

Tools

Google applications (Gmail)

Microsoft Office

Excel

Word

Internet Explorer

Job description

Goodwill of Central & Northern Arizona is seeking a leader to oversee a team of life and career coaches, managing performance, development, and program delivery. You will engage with students, facilitate meetings, and coordinate with instructors to support educational goals in a dynamic learning environment.

The role requires strong communication, cross-functional collaboration, and a commitment to community impact. Travel to local sites may be required.