Senior Student Services Technician

Miami University; Oxford (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Miami University in Oxford, OH is seeking a Senior Student Services Technician to oversee daily operations across Admission, Registrar, and Student Financial Assistance. You will monitor workflows, resolve student issues, and supervise staff while maintaining accuracy in financial aid processing and communications.

This role requires solid knowledge of FERPA and office software, strong communication skills, and the ability to work with diverse populations. Remote work is not indicated.

Qualifications

• Requires eighteen months of coursework or training beyond high school.
• Three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experience.
• Knowledge of unit's operations, policies, and procedures.
• Knowledge of computer and office applications.
• Knowledge of related state and federal laws, e.g. FERPA.
• Oral and written communication skills.
• Ability to work with people with diverse backgrounds.
• May require supervisory, clerical and/or research skills.

Responsibilities

• Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.
• Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration and financial assistance.
• Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks.
• Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.
• Gathers and analyzes statistical information regarding department's programs and activities; produces reports.
• Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives.
• Perform high-volume, detail-oriented data entry related to student loan processing
• Review and process loan documentation for completeness and accuracy
• Assist with tracking student loan requirements, including entrance and exit counseling
• Generate standard reports and support data tracking efforts
• Identify and escalate discrepancies or complex issues to professional staff
• Assist with routine audits and quality control processes
• Prepare and distribute communications to students regarding loan status and requirements
• Maintain organized electronic and/or paper filing systems in compliance with regulations
• Provide customer service via phone, email, and in-person interactions
• Respond to general financial aid questions and refer complex inquiries appropriately
• Cross-train in other financial aid functions to support peak processing periods
• Perform other duties as assigned

Skills

Oral communication

Written communication

Attention to detail

Customer service

Data entry

Education

Some college coursework

Tools

Microsoft Excel

Office applications

Job description

Job TitleSenior Student Services TechnicianDepartmentStudent Financial Assistance OperationsWorker TypeTemporary (Fixed Term)Pay TypeHourlyHourly Rate20.15Work ShiftScheduled Weekly Hours40Benefit EligibleYesPost-Offer, Pre-Employment Physical Required?NoJob Description SummaryPerforms a variety of complex to advanced administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of Admission, Registrar and Student Financial AssistanceJob DescriptionEssential DutiesMonitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance. Interprets policies and procedures.Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks.Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.Gathers and analyzes statistical information regarding department's programs and activities; produces reports.Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives.Other DutiesPerform high-volume, detail-oriented data entry related to student loan processingReview and process loan documentation for completeness and accuracyAssist with tracking student loan requirements, including entrance and exit counselingGenerate standard reports and support data tracking effortsIdentify and escalate discrepancies or complex issues to professional staffAssist with routine audits and quality control processesPrepare and distribute communications to students regarding loan status and requirementsMaintain organized electronic and/or paper filing systems in compliance with regulationsProvide customer service via phone, email, and in-person interactionsRespond to general financial aid questions and refer complex inquiries appropriatelyCross-train in other financial aid functions to support peak processing periodsPerform other duties as assignedMinimum QualificationsRequires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experienceRequired Knowledge, Skills, and AbilitiesKnowledge of unit's operations, policies, and proceduresKnowledge of computer and office applicationsKnowledge of related state and federal laws, e.g. FERPAOral and written communication skillsAbility to work with people with diverse backgroundsMay require supervisory, clerical and/or research skillsAdditional Position Information (if applicable)Special Instructions (if applicable)noneAdditional InformationA criminal background check is required. All campuses are smoke- and tobacco-free campuses.This organization participates in E-Verify.Remote WorkFor positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.Reasonable AccommodationsRequests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.Miami University Values StatementMiami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.Equal Opportunity/Affirmative Action StatementMiami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560.Clery ActAs part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html , which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.Labor Law Posters for ApplicantsPlease visit our Labor Law Posters webpage to access all relevant and applicable labor law information.