Lead Operations Specialist - Loan Services & FFEL Expert

ECMC Group; Minneapolis (MN); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) plan with company match

Paid time off

Commuter subsidy

Tuition reimbursement

Student loan payment reimbursement

Job summary

ECMC Group, headquartered in Minneapolis, MN, is seeking an Operations Specialist Lead, Borrower and Loan Services to serve as a subject matter expert for the FFEL loan program and guarantor duties. You will be the primary contact for internal and external stakeholders and provide front-line support to the borrower and loan services team.

The position is hybrid (Mon–Wed) with attendance in Minneapolis, MN, and offers a pay range of $28.00–$31.00 per hour, depending on experience and location.

Qualifications

• High school diploma or GED required.
• 5+ years relevant work experience.
• Experience handling account and loan detail inquiries.
• Intermediate proficiency in Microsoft Office suite.

Responsibilities

• Lead and support complex system enhancements and loan portfolio conversions.
• Ensure portfolio integrity through loan maintenance and data issue resolution.
• Research and analyze complex loan issues, delivering timely responses.
• Perform QA reviews, provide feedback, maintain QA records.
• Maintain confidentiality of performance information.
• Train staff and handle escalated inquiries to maintain service standards.
• Prepare departmental reports, respond to audits, stay current on FFEL knowledge.
• Perform other duties as assigned.

Skills

Microsoft Office proficiency

Loan services experience

Communication skills

Education

High school diploma or GED

Job description

ECMC Group, headquartered in Minneapolis, MN, is seeking an Operations Specialist Lead, Borrower and Loan Services to serve as a subject matter expert for the FFEL loan program and guarantor duties. You will be the primary contact for internal and external stakeholders and provide front-line support to the borrower and loan services team.

The position is hybrid (Mon–Wed) with attendance in Minneapolis, MN, and offers a pay range of $28.00–$31.00 per hour, depending on experience and location.