Senior Student Accounts Advisor

University of Miami; Coral Gables (FL); On-site; USD 52,000 - 74,000; Full time

Job summary

The University of Miami seeks a Student Accounts Advisor to provide high-level analysis and expert guidance on student accounts. You will handle escalated inquiries, educate on payment plans and tax forms, and ensure accuracy in account transactions.

Ideal candidates will have a Bachelor's degree and at least two years of relevant experience, with strong Excel skills and familiarity with student financial systems.

Qualifications

• Bachelor's degree is required.
• Minimum 2 years of relevant experience.
• Strong data analytics and communication skills.
• Proficiency in Excel and student financial systems.

Responsibilities

• Resolve high-level inquiries for students and parents as the subject matter expert.
• Educate students and parents on policies regarding payment plans and tuition forms.
• Conduct specialized and in-depth financial analysis of student accounts.
• Provide support to other University units and external partners with student account processes.
• Ensure accuracy of financial transactions posted to the student information system.

Skills

Data analysis

Customer inquiries handling

Decision making

Communication skills

Excel

Student information systems

Education

Bachelor's degree in relevant field

Tools

Excel

Word

Student information systems

Job description

The University of Miami seeks a Student Accounts Advisor to provide high-level analysis and expert guidance on student accounts. You will handle escalated inquiries, educate on payment plans and tax forms, and ensure accuracy in account transactions.

Ideal candidates will have a Bachelor's degree and at least two years of relevant experience, with strong Excel skills and familiarity with student financial systems.