Senior Strategic Customer Success Manager

Enable; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Insurance

Retirement Plan

Bonus Plan

Equity Program

Career Growth

Training

Pets

Job summary

Enable seeks a Senior Strategic Customer Success Manager to drive strategic growth with Enable’s largest customers, including Flintfox. You will build multi-threaded executive relationships, lead global account strategy, and elevate customers into long-term strategic partnerships by delivering value through measurable business outcomes.

You will own the success strategy for your portfolio, championing account planning excellence, executive sponsorship, and cross-functional orchestration to

Qualifications

• 6+ years in SaaS with customer success background.
• Experience managing strategic and enterprise accounts.
• Proven success in strategic account planning delivering retention/expansion.
• Experience partnering with Revenue on renewals, upsell, and growth.

Responsibilities

• Lead global account strategy and executive sponsorship programs.
• Own and execute success strategy for a focused portfolio.
• Manage MEDDPICC qualification and Force Management in deals.
• Drive retention and expansion with cross-functional teams.
• Maintain renewal/expansion forecasts in success platforms.
• Develop Lighthouse customers into strategic advocates.
• Collaborate across Sales, Solutions, Product, Marketing.

Skills

C-suite relationships

Strategic account planning

Cross-functional collaboration

Client success leadership

Forecasting & analytics

Tools

Salesforce

Clari

Hook

Job description

Job Summary

As a Senior Strategic Customer Success Manager, you will work with Enable’s (including Flintfox) largest and most complex customers to drive strategic growth across complex enterprise environments. This role requires building multi-threaded executive relationships, leading global account strategy, and elevating customers into long-term strategic partnerships by delivering value through positive business outcomes.

You will own and execute the success strategy for your focused portfolio. You will champion strategic account planning excellence, joint executive sponsorship, thought leadership engagement, cross-functional orchestration, and a relentless focus on client success and value delivery.

This is a highly visible role, responsible for building trusted executive relationships, and developing Enable’s largest customers into long-term strategic partners. You will work across Enable to help customers realize measurable value, strengthen retention, and identify opportunities for sustainable account growth.

Duties and Responsibilities

Global Account & Customer Success Leadership

• Serve as the Global Organizational Client Touch Point, owning executive alignment across regions and business units.
• Build deep, trusted relationships with C-level executives, stakeholders and economic buyers, and be trusted as your customers’ strategic advisor to ensure retention and secure expansions.
• Establish and maintain joint executive sponsorship programs to elevate Enable from vendor to strategic partner.
• Develop champions and strengthen influence across the power structure within each account.
• Continuously learn and upskill yourself to become a rebate and pricing industry expert your customers can rely upon for best practices.

Strategic Account Planning & Command Center Execution

• Lead comprehensive, multi-threaded account plans incorporating champion mapping, whitespace analysis, opportunity strategy, and executive cadence.
• Maintain accurate customer records, renewal and expansion forecasts in customer success platforms including Hook, Salesforce, and Clari.
• Execute disciplined MEDDPICC qualification and Force Management methodology.
• Develop Lighthouse customers into strategic advocates that strengthen Enable’s market and category position.
• Develop and execute account strategies that support product adoption, retention, renewal and expansion.
• Monitor and communicate measurable value realization and platform adoption to both external clients and internal stakeholders. Directly maintain and, where required, drive product adoption and value for post-implementation stage customers.

Retention & Expansion Growth

• Consistently exceed GRR and NRR quota through retention and expansion of existing clients.
• Partner with the Sales team to identify and convert Customer Success Qualified Leads (CSQLs) into expansion opportunities.
• Drive whitespace penetration and multi-entity expansion within global enterprises.
• Drive Customer Loyalty and Satisfaction by proactively seeking out advocacy opportunities and managing the NPS and CSAT metrics for your assigned customers.
• Identify expansion opportunities, upsell, and renewal by understanding customer needs and aligning them with our product roadmap.
• Identify at-risk accounts early and develop strategies to mitigate churn.

Global Cross-Functional Collaboration

• Foster collaboration across Sales, Solutions Consulting, Customer Success, Enterprise Services, Architects, COE, Product Management, and Marketing to gather feedback and advocate for client needs and strategic priorities.
• Mobilize executive sponsors, thought leaders, and cross-functional experts to bring the full value of Enable to Lighthouse customers.
• Deliver a white-glove customer experience through proactive, personalized engagement and seamless cross-functional coordination for high-value strategic customers.

Executive Presence & Strategic Influence

• Demonstrate strong executive presence in board-level and C-suite conversations.
• Articulate business value, ROI, risk mitigation, operational efficiency, and strategic agility.
• Lead executive exchanges grounded in trust, open communication, and mutual value creation.
• Position Enable as a strategic advisory partner.

Knowledge, Skills, and Abilities (KSAs)

• Strong organizational and stakeholder-management skills, with the ability coordinate several senior stakeholders both internally and externally.
• Executive-level communication and relationship building skills with the ability to establish credibility and influence C-Suite stakeholders.
• Exceptional prioritization skills to balance internal projects and act as an escalation point for team and customer concerns.
• Strong cross-functional collaboration skills with the ability to balance team and customer success with company needs and opportunities.
• Adaptability to thrive in a fast-changing environment.

Required Education and Experience

• 6+ years of experience in the SaaS industry with proven Customer Success management background.
• Proven experience managing customers across Strategic and Enterprise segments.
• Proven success developing and executing strategic account plans that have delivered measurable retention and expansion outcomes.
• Experience partnering with Revenue teams on renewals, upselling and account growth.

Preferred Education and Experience

• Prior experience in the rebate, pricing, or supply chain industry.
• Familiarity with Enable’s (including Flintfox) offerings and customer base.
• Advanced training or certifications in Customer Success or related fields.
• Experience applying Force Management, MEDDPICC or comparable enterprise account-management methodologies.

Travel

25%. You will be required to meet with customers or attend company events. You are expected to be face to face (on-site) with customers as much as possible.

Additional Information

Total Rewards

• Paid Time Off: Take the time you need to relax and recharge
• Comprehensive Insurance: Health and life coverage for you and your family
• Retirement Plan: Build your future with our retirement savings plan
• Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
• Equity Program: Benefit from our equity program with additional options tied to tenure and performance
• Career Growth: Explore new opportunities with our internal mobility program
• Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
• Pets: Bring your pets to our welcoming, pet-friendly offices

According to LinkedIn’s Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.

Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.

We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.

This job posting is for a current, existing vacancy.