Lead Strategic Customer Success Partner (Transportation/Logistics)

Uber Freight; Franklin (TN); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Uber Freight in Franklin, TN seeks a Lead Strategic Customer Success Partner to drive client retention and satisfaction. You will manage a portfolio of $2M+ net revenue, design cross-sell opportunities, and lead with CE best practices while partnering with operations to meet strategic initiatives.

You will own MBR/QBR design, present to Senior Leadership, guide contract negotiations and budgeting, and independently lead complex decks.

Qualifications

• 7+ years leading customer-centric transportation solutions
• Experience managing shipper/carrier relationships and high-level service issue resolution
• Experience with financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
• Experience presenting to and influencing Senior Leadership
• Ability to articulate complex ideas and back strategic recommendations with data

Responsibilities

• Manage portfolio of $2M+ net revenue
• Design and create opportunities for cross-sell/up-sell
• Drives business growth
• Sets strategic goals for customers and collaborates with cross-functional teams
• Understands service offerings and can recommend based on customer needs
• Guides CE best practices
• Handles escalations and conducts tough conversations
• Demonstrates executive communication skills
• Owns MBR/QBR design and independent deck creation

Skills

Leadership

Client relationships

Strategic account planning

Data-driven decisions

Executive communication

Education

Bachelor’s degree in business, logistics or related field

Job description

Req #: 2998

No immigration sponsorship or transfer available for this role.

Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

No immigration sponsorship or transfer available for this role.

About The Role

This position will work at onsite at our customer facility in Franklin, TN.

The Lead Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Lead Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.

What The Candidate Will Do

• Manage portfolio of $2M+ net revenue
• Design and creates opportunities for cross-sell/up-sell
• Drives business growth
• Sets strategic goals for customers, collaborates with cross-functional teams, ensures client satisfaction across multiple projects
• Understands all service offerings and can recommend based on customer strategic needs
• Guides others on CE best practices
• Handles escalations and comfortable with tough customer conversations
• Demonstrates strong executive communication skills
• Owns MBR/QBR design - more custom, complex slides; start from scratch.
• Should independently own decks with little support.
• Involved with contract negotiations, budgeting and resource allocation

Basic Qualifcations

• High school diploma or GED equivalent
• At least 7 years of progression experience leading customer centric transportation solutions, managing shipper/carrier relationships, and resolving high level service issues focused on client account strategy (rather than physical fleet dispatch or maintenance).
• Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
• Experience presenting to and influencing Senior Leadership
• Ability to clearly articulate complex ideas, back strategic recommendations with data, and maintain a humble, polished demeanor.

Preferred Qualifications

• Bachelor’s degree in business, logistics or other related fields
• 8 years multimodal logistics and transportation experience
• North American Crossborder experience
• Manhattan and SAP experience
• Account management experience
• Experience with Tableau or Power BI
• Experience with Google

Benefits & Compensation For U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.