Senior Strategic Customer Success Leader

wunderkind; New York (NY); Sur place; GBP 90 000 - 120 000; Plein temps

Résumé du poste

Wunderkind is seeking a Senior Customer Success Manager to drive success for its most strategic clients. You will onboard, strategize, execute campaigns, and optimize while building trusted advisor relationships with senior stakeholders to align on business metrics.

Ideal candidates bring 5+ years in client services or digital marketing, experience with Fortune 500 brands, and a proven ability to thrive in a fast-paced startup environment.

Qualifications

• 5+ years experience in client service, account management, and/or digital marketing.
• Experience working with Fortune 500 companies.
• Demonstrated success in fast-paced environments; you relish adversity and obstacles.
• Detail-oriented with ability to manage multiple client relationships.

Responsabilités

• Own the relationship and ultimate success of Wunderkind's most strategic customers, including onboarding, strategy development, campaign execution and optimization, and retention.
• Develop trusted advisor relationships with customer stakeholders and sponsors to understand business strategy and success metrics.
• Generate new campaign ideas tailored to clients' needs.
• Collaborate with internal teams including product, sales, engineering, and design.
• Ensure customers derive maximum value from Wunderkind services and assets.
• Mentor a client strategist and grow into management roles or handle elite clients.

Connaissances

Client service

Account management

Digital marketing

Fortune 500 experience

Fast-paced environments

Project management

Communication skills

Emotional intelligence

Entrepreneurial spirit

Description du poste

Wunderkind is seeking a Senior Customer Success Manager to drive success for its most strategic clients. You will onboard, strategize, execute campaigns, and optimize while building trusted advisor relationships with senior stakeholders to align on business metrics.

Ideal candidates bring 5+ years in client services or digital marketing, experience with Fortune 500 brands, and a proven ability to thrive in a fast-paced startup environment.