Senior Strategic Account Solution Architect

Red Hat; Illinois; On-site; USD 166,000 - 266,000; Full time

Job summary

Red Hat in Chicago, IL is seeking an Account Solution Architect to orchestrate the technical approach across the customer lifecycle. You will lead technical engagement with customers, guiding the pre‑ and post‑sales process and ensuring alignment of Red Hat solutions with business goals.

You will collaborate with Sales, Engineering, Product Management and Support, deliver Customer Success Plans, and strive to expand opportunities.

Qualifications

• Must have extensive experience in solution architecture and full sales cycle management.
• Deep knowledge of Red Hat technologies (OpenShift, Ansible, Linux, cloud) and DevOps.
• Excellent communication and executive presentation skills for diverse audiences.
• Proven track record in customer success, technical account planning and cross‑functional collaboration.
• Strong discovery, problem‑solving and analytical abilities to design customer solutions.
• Ability to thrive in a fast‑paced environment and manage multiple accounts.
• Willingness to travel as needed to support customers.

Responsibilities

• Become the technical leader at assigned accounts and act as trusted advisor to customer teams.
• Serve as technical advisor to the Sales team on all technical aspects of the sales process.
• Collaborate with Sales to translate requirements into technical solutions and mitigate blockers.
• Contribute to proposals and RFP responses with technical guidance.
• Design solutions aligned to customer business objectives.
• Lead technical win by aligning Red Hat portfolio with customer needs.
• Create and execute Customer Success Plans with cross‑functional teams.
• Influence Account Plans to grow pipeline and opportunities.
• Support customers post‑sales with ongoing technical guidance and issue resolution.
• Travel as required to meet business needs.

Skills

Solution architecture

Pre- and post-sales experience

Executive communication

Cross-functional collaboration

Customer success

Discovery & analysis

Travel readiness

Project management

Sales engagement knowledge

Adaptability

Tools

OpenShift

Ansible

Job description

Red Hat in Chicago, IL is seeking an Account Solution Architect to orchestrate the technical approach across the customer lifecycle. You will lead technical engagement with customers, guiding the pre‑ and post‑sales process and ensuring alignment of Red Hat solutions with business goals.

You will collaborate with Sales, Engineering, Product Management and Support, deliver Customer Success Plans, and strive to expand opportunities.