Senior Strategic Account Manager | Remote-First Growth

Massive Rocket Limited; Stati Uniti; Remoto; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Massive Rocket Limited is seeking an Account Manager to own and grow relationships with strategic clients. You’ll be the senior day-to-day contact, linking client priorities with Strategy, Delivery, Programme Management, and specialist teams.

This role blends client leadership, commercial ownership, and account growth to deliver measurable value while identifying opportunities to deepen partnerships.

Competenze

• Strong experience in Account Management, Client Services, Customer Success, or Strategic Account Management.
• Proven experience managing enterprise or strategic client relationships and senior stakeholders.
• Strong commercial acumen with experience across renewals, upsells, forecasting, and account profitability.
• Experience managing complex, multi-workstream client programmes in an agency, consultancy, MarTech, SaaS, or technology environment.
• Excellent stakeholder management, communication, negotiation, and problem‑solving skills.
• Commercially minded with a track record of identifying growth opportunities and expanding client relationships.
• Comfortable translating technical and delivery topics into clear business outcomes and ROI.
• Highly organised, proactive, and able to manage multiple strategic accounts and competing priorities.

Mansioni

• Own strategic client relationships, building trusted connections across senior, regional, and market stakeholders.
• Act as the primary commercial and strategic point of contact, managing priorities, risks, escalations, and opportunities.
• Lead client status meetings, account reviews, governance forums, and Executive Business Reviews.
• Coordinate internal teams to ensure client priorities are clearly understood, appropriately scoped, and delivered effectively.
• Develop strategic account plans covering stakeholders, client priorities, renewals, risks, and growth opportunities.
• Identify and lead renewals, upsells, extensions, and expansion opportunities across markets, brands, teams, and capabilities.
• Maintain visibility of account health, pipeline, revenue, profitability, client satisfaction, and commercial risks.
• Translate complex delivery, data, marketing, and technical work into clear business outcomes and recommendations for senior clients.

Conoscenze

Account Management

Client Services

Customer Success

Strategic Account Management

Stakeholder management

Negotiation

Forecasting

Renewals

Descrizione del lavoro

Massive Rocket Limited is seeking an Account Manager to own and grow relationships with strategic clients. You’ll be the senior day-to-day contact, linking client priorities with Strategy, Delivery, Programme Management, and specialist teams.

This role blends client leadership, commercial ownership, and account growth to deliver measurable value while identifying opportunities to deepen partnerships.