Senior Storyteller, Integrated Communications Leader

Apple, Inc.; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Apple Ads seeks a strategic, senior-level storyteller to lead the Integrated Communications function within Customer Engagement Marketing. You’ll shape customer insights into compelling narratives across web, video, keynote, and events, driving advocacy and growth for advertisers of all sizes.

You will mentor a small team of writers and content marketers, translating customer journeys into resonant content, and partnering with cross-functional teams to deliver timely, high-quality campaigns and

Qualifications

• 15+ years of experience in integrated communications, editorial/content strategy, or events content programming.
• Proven success directly managing a team of marketers responsible for developing customer advocacy programs, case studies, and campaigns that drive measurable business impact.
• A portfolio of multi-format work - including video, live event, and keynote content - that demonstrates range and consistent quality.

Responsibilities

• Cultivating, mentoring, and leading a small, high-performing team of writers, storytellers, and content marketers.
• Digging deep with customers, sellers, and internal partners to uncover the questions, insights, and telling details that make a story worth telling.
• Building a deep, ongoing understanding of the customer journey - translating where a customer is into content that meets them there and resonates in that moment.
• Shaping the strategy and ensuring quality and timely delivery of customer advocacy programs and success stories across formats (web, video, and beyond)
• Overseeing content development for signature events - including interview guides, keynote presentations, and on-stage narratives
• Leading the creation of bespoke, multi-channel momentum campaigns tied to seasonal and market moments
• Partnering closely with Customer Engagement Marketing functional leads and other cross-functional stakeholders on joint planning to ensure priorities directly support a cohesive, connected customer experience
• Moving quickly and helping your team move quickly - unblocking obstacles, making calls with imperfect information, and finding a way forward when the path isn't obvious
• Evaluating and reporting on how storytelling and campaign initiatives influence customer engagement, advocacy, and retention
• Sharing clear updates and adapting communications for different internal and external audiences
• Building relationships with key cross-functional stakeholders and strategic partners, and more

Skills

Integrated communications

Editorial/content strategy

Customer storytelling

Job description

Apple Ads seeks a strategic, senior-level storyteller to lead the Integrated Communications function within Customer Engagement Marketing. You’ll shape customer insights into compelling narratives across web, video, keynote, and events, driving advocacy and growth for advertisers of all sizes.

You will mentor a small team of writers and content marketers, translating customer journeys into resonant content, and partnering with cross-functional teams to deliver timely, high-quality campaigns and