Senior Integrated Communications Lead, Customer Advocacy

Apple Inc.; Cupertino (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Apple Ads seeks a strategic, senior-level storyteller to lead the Integrated Communications function within Customer Engagement Marketing. You will guide cross-functional storytelling across web, video, and events to turn platform adoption into advocacy and growth.

You will mentor a small team of writers and content marketers, uncover insights from customers and partners, shape the customer journey content, and oversee content for signature events and campaigns. Some travel will be required.

Qualifications

• 15+ years in integrated communications, editorial/content strategy, or events content programming.
• Proven success managing a team of marketers responsible for customer advocacy programs and campaigns.
• Portfolio of multi-format work including video, live events, and keynote content.

Responsibilities

• Lead a small team of writers, storytellers, and content marketers.
• Shape strategy and ensure timely delivery of customer advocacy programs across formats.
• Oversee content development for signature events, interviews, keynote presentations, and on-stage narratives.
• Collaborate with cross-functional partners to align communications with the customer journey.

Skills

Storytelling

Editorial leadership

Content strategy

Team leadership

Job description

Apple Ads seeks a strategic, senior-level storyteller to lead the Integrated Communications function within Customer Engagement Marketing. You will guide cross-functional storytelling across web, video, and events to turn platform adoption into advocacy and growth.

You will mentor a small team of writers and content marketers, uncover insights from customers and partners, shape the customer journey content, and oversee content for signature events and campaigns. Some travel will be required.