Senior Store Manager: Growth Leader & Team Coach

Nike Inc; Milpitas (CA); Hybrid; USD 122,000 - 195,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Accounts and Flexible-S

401(k) Plan, ESPP

Paid Time Off & Holidays

Employee Stock Purchase Plan

EAP (Optum)

Employee discounts (Nike/Converse/Jord

Benefits information here

Job summary

Nike Inc. in Milpitas, CA, is seeking a Senior Store Manager to lead a fast-paced Nike Factory Store team and deliver exceptional customer service while driving sales and store performance.

You will coach staff, manage operations, budgets, and community partnerships, and uphold Nike values. Benefits include healthcare, retirement plans, paid time off, and employee discounts, with a strong focus on safety and brand standards.

Qualifications

• Minimum of six years of customer-facing retail or hospitality experience.
• Minimum of four years of store management experience.
• Experience with retail operations, budgeting, planning, customer service, sales, and people leadership.
• Proficient in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
• Able to work weekends, nights, and holidays as needed.

Responsibilities

• Being enthusiastic, passionate, and knowledgeable about NIKE products and services.
• Leading your team with courage and cultivating your store environment to achieve sales, service, organization, customer satisfaction and profitability goals while maintaining safety and operational standards.
• Fostering a high performing, engaged team environment with a culture of recognition and rewards.
• Driving store operation excellence and executing brand initiatives, including P/L statements, labor management, expenses, activations, and programs.
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
• Working with District Partners on key enterprise-wide initiatives and programs.

Skills

Customer-facing retail

Store management

Retail operations

Microsoft Office

Physical stamina

Conflict resolution

Weekend/Nights/Holidays availability

Tools

Microsoft Office

Job description

Nike Inc. in Milpitas, CA, is seeking a Senior Store Manager to lead a fast-paced Nike Factory Store team and deliver exceptional customer service while driving sales and store performance.

You will coach staff, manage operations, budgets, and community partnerships, and uphold Nike values. Benefits include healthcare, retirement plans, paid time off, and employee discounts, with a strong focus on safety and brand standards.