Senior Store Manager - Factory Store Leader

Nike Inc; Milpitas (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

HSA/FSA after 12 months

401(k) Plan with ESPP

Paid time off and holidays

Employee stock purchase plan

Employee assistance program

Family discounts up to 50%

Benefits information page

Job summary

Nike is seeking a Senior Store Manager for its Milpitas Nike Factory Store. The role focuses on delivering exceptional customer service, leading a diverse team, and driving store growth in a fast-paced environment.

You will train and coach your team, implement service principles, and embody Nike’s brand culture for customers, communities, and colleagues. The position emphasizes leadership, inclusion, and growth opportunities with comprehensive benefits.

Qualifications

• Six years of customer-facing retail or hospitality experience.
• Four years of store management experience.
• Experience with retail operations, budgeting, planning, customer service, sales, and people leadership.
• Proficient in Microsoft Office and retail business systems.
• Able to stand for extended periods and work weekends, nights, and holidays.

Responsibilities

• Being enthusiastic, passionate, and knowledgeable about NIKE products and services.
• Leading your team with courage and cultivating your store environment to achieve sales, service, organization, customer satisfaction and profitability goals while maintaining safety and operational standards.
• Fostering a high performing, engaged team environment with a culture of recognition and rewards.
• Driving store operation excellence and executing brand initiatives, including P/L statements, labor management, expenses, activations, and programs.
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
• Working with District Partners on key enterprise-wide initiatives and programs.

Skills

Customer service

Team leadership

Retail operations

Budgeting & planning

Conflict resolution

Tools

Microsoft Office

Retail POS systems

Job description

Nike is seeking a Senior Store Manager for its Milpitas Nike Factory Store. The role focuses on delivering exceptional customer service, leading a diverse team, and driving store growth in a fast-paced environment.

You will train and coach your team, implement service principles, and embody Nike’s brand culture for customers, communities, and colleagues. The position emphasizes leadership, inclusion, and growth opportunities with comprehensive benefits.