Senior Store Manager — Banking Growth & Leadership

TD; New York (NY); On-site; USD 124,000 - 186,000; Full time

Job summary

TD Bank Oceanside is seeking a Store Manager III to lead a large store portfolio and drive growth through deposits, loans, and fees, while delivering a legendary employee and customer experience. You will coach the store team, manage performance, and ensure compliance with banking operations and risk controls.

The role requires 5+ years of leadership and business development experience, strong financial acumen, and deep knowledge of store operations; Notary license is preferred and NMLS

Qualifications

• Undergraduate degree or equivalent experience.
• 5+ years related experience required (retail, customer service and/or financial services) supervisory, leadership and coaching experience required.
• 5+ years experience of proven business development skills, including ability to conceptualize and implement strategies.
• 5+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.

Responsibilities

• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance

Skills

Leadership

Coaching

Customer Service

Financial Analysis

Communication

Team Management

Relationship Building

Education

Undergraduate degree or equivalent experience

Notary License (preferred)

Tools

Microsoft Office

Job description

TD Bank Oceanside is seeking a Store Manager III to lead a large store portfolio and drive growth through deposits, loans, and fees, while delivering a legendary employee and customer experience. You will coach the store team, manage performance, and ensure compliance with banking operations and risk controls.

The role requires 5+ years of leadership and business development experience, strong financial acumen, and deep knowledge of store operations; Notary license is preferred and NMLS