Senior Store Dispatcher

NAPA Auto Parts; Springfield (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Napa Auto Parts in Springfield, MA is seeking a delivery and dispatch lead to plan and manage local wholesale deliveries. You will coordinate a team of drivers and serve as the link between accounts, the store, and drivers to ensure top service levels.

Requirements include a high school diploma and 1–2 years in the automotive retail sector, with strong leadership and communication. This is a full-time, on-site role with growth opportunities and competitive pay.

Qualifications

• High School Diploma or equivalent work experience required.
• 1–2 years in the retail automotive service industry preferred.
• Able to work in a fast-paced setting with calm under pressure.
• Proactive attitude with strong communication and leadership.
• Analytical, problem solving, organizational and customer service skills.
• High sense of urgency and customer orientation.
• Ability to handle multiple tasks and time-sensitive issues.
• Capable of recognizing part numbers and line codes for accurate delivery.
• Able to stand/walk for the shift and lift up to 60 pounds.
• Valid driver’s license required.

Responsibilities

• Assigns drivers to deliveries considering product, location, and time of day.
• Tracks progress of drivers along routes.
• Balances workloads, breaks, and customer needs when assigning drivers.
• Records drivers' in/out times for analysis and efficiency improvements.
• Receives and resolves customer requests or complaints.
• Acts as driver during peak delivery times when needed.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Analytical thinking

Team coordination

Education

High School Diploma

Job description

Location and Employment Type

Springfield, MA, USA - Full time

Position

Mission: Dispatches and plans local deliveries to wholesale customers in a timely and efficient manner. Coordinates deliveries to all wholesale customers while providing leadership and direction to a team of delivery drivers. Serves as the link between assigned accounts, thestore, and the drivers to ensure maximum service and high performance standards.

Position Performance Measures

• Customer satisfaction
• Deliveries completed

Responsibilities

The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage theannual store audit process. Where possible use language that ties the job back to the companymission and vision.

• Assigns drivers to make deliveries by taking into account product to be delivered,customer locations, and time of day.
• Tracks of the progress that drivers make along their routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers' in and out time and transfer these records into a company's files foranalysis and improvements in efficiency.
• Receives and resolves any requests or complaints made by the customers.
• Acts as driver when/if needed during peak delivery times.

Experience, Education, and Abilities

• High School Diploma or equivalent work experience required.
• 1-2 years prior experience in the retail automotive service industry, preferably in anautomotive part department, dealership, and jobber or retail establishment.
• Enjoy working with people in a fast-paced setting; be competitive yet have the ability towork calmly under pressure.
• Possess a proactive attitude with superior communication and leadership skills.
• Be analytical, possess problem solving, organizational and customer service skills.
• Possess a high sense of urgency and be customer oriented.
• Ability to handle multiple tasks and time sensitive issues.
• Be functionally literate and capable of understanding and recognizing part numbers andline codes to ensure proper selection and delivery of parts, including accurately andrapidly identifying sequence of numbers and letters.
• Able to work on feet (stand and walk) for assigned work shift.
• Capable of lifting and moving parts and boxes weighing up to 60 pounds.
• Possess a valid driver's license.

Salary and Pay

This position offers a starting hourly rate of $23.75. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave

Additional Perks

• Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.