Senior Store Dispatcher

FailSafe Communications; Springfield (MA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

FailSafe Communications in Springfield, MA is seeking a full-time Delivery Dispatch Coordinator to plan and dispatch local deliveries for wholesale customers. You will lead a team of delivery drivers, coordinate with accounts, and ensure timely service and high performance standards.

Responsibilities include assigning drivers, tracking progress, balancing workloads, and resolving customer requests. The role requires strong communication, urgency, and organizational skills, with a starting hourly

Qualifications

• Must have high school diploma or equivalent.
• Valid driver’s license required.
• Experience in the retail automotive service industry preferred.
• Ability to lift and move parts/boxes up to 60 pounds.

Responsibilities

• Assigns drivers to make deliveries by considering product, customer locations, and time of day.
• Tracks driver progress along routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers' in/out times and records into company files for efficiency analysis.
• Receives and resolves customer requests or complaints.
• Acts as driver during peak delivery times.

Skills

Leadership

Communication

Problem solving

Time management

Customer service

Analytical

Multi-tasking

Driving license

Education

High School Diploma or equivalent

Tools

Parts catalog literacy

Job description

Springfield, MA, USA

Full time

R26_0000033182

Position Mission

Dispatches and plans local deliveries to wholesale customers in a timely and efficient manner. Coordinates deliveries to all wholesale customers while providing leadership and direction to a team of delivery drivers. Serves as the link between assigned accounts, the store, and the drivers to ensure maximum service and high performance standards.

Position Performance Measures

• Customer satisfaction
• Deliveries completed

Responsibilities

The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the companymission and vision.

• Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.
• Tracks of the progress that drivers make along their routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers' in and out time and transfer these records into a company's files for analysis and improvements in efficiency.
• Receives and resolves any requests or complaints made by the customers.
• Acts as driver when/if needed during peak delivery times.

Experience, Education, and Abilities

• High School Diploma or equivalent work experience required.
• 1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.
• Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.
• Possess a proactive attitude with superior communication and leadership skills.
• Be analytical, possess problem solving, organizational and customer service skills.
• Possess a high sense of urgency and be customer oriented.
• Ability to handle multiple tasks and time sensitive issues.
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequence of numbers and letters.
• Able to work on feet (stand and walk) for assigned work shift.
• Capable of lifting and moving parts and boxes weighing up to 60 pounds.
• Possess a valid driver's license.

This position offers a starting hourly rate of $23.75. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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