Store Dispatcher II

NAPA Auto Parts; Freeport (ME); On-site; USD 42,000 - 62,000; Full time

Job summary

NAPA Auto Parts in Freeport, ME is seeking a delivery supervisor to plan local wholesale deliveries and lead a team of drivers. You will coordinate routes, ensure timely service, and link accounts with the store and drivers to maintain high performance standards.

The role requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced environment. A valid driver’s license and physical ability to lift up to 60 pounds are expected.

Qualifications

• High School Diploma or equivalent is required.
• Proactive attitude with superior communication and leadership skills.
• Analytical with problem-solving, organizational and customer service abilities.
• Ability to handle multiple tasks and time-sensitive issues.

Responsibilities

• Assigns drivers to deliveries considering product, location, and time of day.
• Tracks progress of drivers along routes.
• Balances workloads, break times, and customer needs when assigning drivers.
• Checks drivers' in/out times and records data for analysis and improvement.
• Receives and resolves customer requests or complaints.
• Acts as driver during peak delivery times.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Organizational skills

Customer service

Education

High School Diploma or equivalent

Job description

Position Mission

Dispatches and plans local deliveries to wholesale customers in a timely and efficientmanner. Coordinates deliveries to all wholesale customers while providing leadership anddirection to a team of delivery drivers. Serves as the link between assigned accounts, the store, and the drivers to ensure maximum service and high performance standards.

Position Performance Measures

• Customer satisfaction
• Deliveries completed

Responsibilities

The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the companymission and vision.

• Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.
• Tracks of the progress that drivers make along their routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers’ in and out time and transfer these records into a company’s files for analysis and improvements in efficiency.
• Receives and resolves any requests or complaints made by the customers.
• Acts as driver when/if needed during peak delivery times.

Experience, Education, And Abilities

• High School Diploma or equivalent work experience required.
• 1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.
• Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.
• Possess a proactive attitude with superior communication and leadership skills.
• Be analytical, possess problem solving, organizational and customer service skills.
• Possess a high sense of urgency and be customer oriented.
• Ability to handle multiple tasks and time sensitive issues.
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequence of numbers and letters.
• Able to work on feet (stand and walk) for assigned work shift.
• Capable of lifting and moving parts and boxes weighing up to 60 pounds.
• Possess a valid driver's license.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.