Senior Storage Administrator (Remote) – SAN/NAS Expert

Unisys; Salt Lake City (UT); Remote; USD 110,000 - 150,000; Full time

Job summary

Unisys is seeking an experienced Storage Operations Engineer to support Storage Area Networks and Network Attached Storage environments. You will deliver advanced L3 remote support, serve as subject matter expert for L1/L2 teams, and drive proactive improvements in storage delivery.

Responsibilities include incident, change, and problem management per ITIL, change impact analysis, documentation, training, and automation of routine storage tasks across US client deployments.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology; Network Administration; Computer Engineering, or a closely related field.
• Must have 7 years of experience in job offered, 7 years domain work experience related to Storage including the administration, architecting, configuration, security, failover, backup, and optimization of Storage Area Networks and Network Attached Storage systems.
• Must have 7 years of work experience with Storage Area Networks and Network Attached Storage, Brocade, Cisco MDS SAN, Dell EMC Storage, Unity, PowerMax, Recover Point, Powerstore.
• Position permits remote work up to 5 days per week throughout the U.S.

Responsibilities

• Support functionality and efficiency of Storage, including Storage Area Networks and Network Attached Storage.
• Deliver second and/or third level remote support services to clients to resolve product use and multi-product/platform problems relating to enterprise systems, networks, and application software.
• Serve as the L3 support expert for the L1 and L2 teams and supporting issue resolution and escalations across all the assigned client deliveries.
• Identify and automate the regular storage support routines based on client and infrastructure requirements.
• Deliver daily steady state tasks such as storage administration; and monitor, maintain, and update storage devices.
• Perform daily checks on storage devices, analyze logs, conduct performance tuning of storage arrays and devices, and ensure required backups for all possible recovery scenarios.
• Conduct incident investigations and perform troubleshooting to resolve incidents and define proactive Service improvement plans to support the delivery of technical solutions to a wide range of problems ensuring Steady State delivery teams execute and deliver continuous improvement in alignment with the defined plans.
• Execute incident management, change management, and problem management in line with ITIL standards.
• Review and approve infrastructure change requests, work on delivery of complex infrastructure change requests, and perform impact analysis before any change is approved in the ITSM tool.
• Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete; and
• Suggest, develop, and conduct user training, technical training, and orientation.

Skills

SAN/NAS administration

Storage optimization

ITIL incident/change mgmt

Brocade & Cisco SAN

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Brocade

Cisco MDS SAN

Dell EMC Storage

Unity

PowerMax

Recover Point

Powerstore

Job description

Unisys is seeking an experienced Storage Operations Engineer to support Storage Area Networks and Network Attached Storage environments. You will deliver advanced L3 remote support, serve as subject matter expert for L1/L2 teams, and drive proactive improvements in storage delivery.

Responsibilities include incident, change, and problem management per ITIL, change impact analysis, documentation, training, and automation of routine storage tasks across US client deployments.