Senior Staff User Researcher - Remote, Global SaaS

AfterShip; San Francisco (CA); Remote; USD 165,000 - 233,000; Full time

Benefits offered by this job

Competitive pay

Remote-first

Healthcare from day 1

Retirement plan

Unlimited PTO

Learning & wellness benefit

Book perk

Career progression

Job summary

AfterShip is seeking a Staff User Researcher to own the research agenda across multiple product areas, shaping post-purchase strategy. You will partner with Product, Design, Data Science, Engineering, and Product Marketing to drive insights and influence leadership decisions.

The role requires leading research initiatives across global teams, mentoring researchers, and elevating the function. Remote-first with some time zones aligning global collaboration.

Qualifications

• 8 years of applied UX/user research experience, including leading research across multiple product areas or a business domain (SaaS and/or e-commerce a plus).
• Proven ability to lead research strategy and roadmap independently.
• Deep, comprehensive expertise across qualitative and quantitative methods; recognized as a subject-matter expert who can set standards for others.

Responsibilities

• Identify, prioritize, lead, and execute on research that generates insights to inform product strategy across the company - leading your own roadmap independently and helping shape the broader team's.
• Define, design, execute, and socialize a range of research studies that build a strong understanding of existing and future merchants and shoppers, and their experiences around the world.
• Partner with cross-functional teams - Product, Design, Data Science, Engineering, and Product Marketing - to proactively develop research initiatives.
• Translate research into a product and business perspective, and align cross-functional leadership - including Directors and VPs - on key strategic questions across domains.
• Set the quality standard for the research team: mentor researchers, build repeatable practices, and serve as a subject-matter expert.
• Identify best practices in existing and emerging research methodologies.
• Proactively identify new areas of user and business opportunity.

Job description

AfterShip is seeking a Staff User Researcher to own the research agenda across multiple product areas, shaping post-purchase strategy. You will partner with Product, Design, Data Science, Engineering, and Product Marketing to drive insights and influence leadership decisions.

The role requires leading research initiatives across global teams, mentoring researchers, and elevating the function. Remote-first with some time zones aligning global collaboration.