Senior Staff Machine Learning Engineer, Community Support Engineering

Airbnb; United States; Remote; USD 244,000 - 336,000; Full time

Job summary

A leading tech company is seeking a Senior Staff Machine Learning Engineer to drive AI initiatives in customer support. This role involves developing scalable ML models and collaborating with cross-functional teams to enhance user experience. Candidates should have extensive experience in AI, leadership skills, and a strong educational background in relevant fields.

Benefits

Bonus

Equity

Employee Travel Credits

Qualifications

• 10+ years of experience in building and shipping AI models.
• 5+ years leading machine learning teams.

Responsibilities

• Develop AI-powered products to enhance customer experience.
• Work with large scale data to improve ML models.

Skills

Machine Learning

Artificial Intelligence

Data Science

Agile Practice

Education

PhD in Computer Science

Job description

Senior Staff Machine Learning Engineer, Community Support Engineering

Join to apply for the Senior Staff Machine Learning Engineer, Community Support Engineering role at Airbnb

Senior Staff Machine Learning Engineer, Community Support Engineering

4 days ago Be among the first 25 applicants

Join to apply for the Senior Staff Machine Learning Engineer, Community Support Engineering role at Airbnb

Get AI-powered advice on this job and more exclusive features.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.

The Core ML team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.

The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.

The Difference You Will Make

As a machine learning engineer or scientist, your expertise will be pivotal in developing AI-powered products to shape the future of the Airbnb customer experience with cutting-edge AI techniques. You will drive and guide the applied science team to apply agile practice for data science, and partner with product managers, software engineers, and operation teams to brainstorm, design and develop AI products and features from inception to production.

A Typical Day

• Work with large scale structured and unstructured data; explore, experiment, build and continuously improve Machine Learning models and pipelines for Airbnb product, business and operational use cases.
• Work collaboratively with cross-functional partners including product managers, operations and data scientists, to identify opportunities for business impact; understand, refine, and prioritize requirements for machine learning, and drive engineering decisions.
• Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.
• Leverage third-party and in-house Machine Learning tools & infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.
  
  

Your Expertise

• Educational Background: PhD in Computer Science, Mathematics, Statistics, or related technical field.
• Industry Experience: 10+ years of experience in building, testing and shipping AI models and products from inception to production; including 2+ years of experience with GenAI.
• Leadership Experience: 5+ years experience leading and guiding applied science/ machine learning teams that deliver large impact as a senior IC.
• Technical Proficiency: Deep knowledge and hands-on experience with Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. neural networks/deep learning, optimization) and domains (eg. NLP, computer vision, personalization, search and recommendation, marketplace optimization, anomaly detection)
• Customer Support Systems: Experience with AI technologies in customer support applications.
• Agile Practice for AI Production: Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain.
• Infrastructure Acumen: Experience building robust testing frameworks for agent behavior validation and continuous improvement, and driving architectural requirements on ML infrastructures
• Continuous Learner: Ability to absorb new concepts quickly and integrate them effectively into business processes.
  
  

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$244,000—$335,500 USD

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research and Engineering

• Industries

  Software Development

Referrals increase your chances of interviewing at Airbnb by 2x

Get notified about new Machine Learning Engineer jobs in United States.

United States $100,000.00-$720,000.00 1 week ago

United States $170,000.00-$720,000.00 3 days ago

Machine Learning Software Engineer L4/L5

United States $100,000.00-$720,000.00 4 days ago

Machine Learning Engineer, Search (multiple levels)

United States $185,800.00-$322,000.00 4 days ago

United States $100,000.00-$720,000.00 2 days ago

United States $115,000.00-$130,000.00 1 week ago

Machine Learning, Optimization. Remote or Hybrid

Software Engineer L4/L5, Training Platform, Machine Learning Platform

United States $100,000.00-$720,000.00 1 day ago

Software Engineer - AI/ML, Multiple Locations

United States $81,900.00-$174,600.00 3 days ago

United States $114,000.00-$171,000.00 1 week ago

New York, NY $140,000.00-$200,000.00 7 months ago

Research Engineer - Machine Learning (ML)

Software Engineer - AI/ML, Multiple Locations

Redmond, WA $81,900.00-$174,600.00 4 days ago

United States $145,000.00-$204,000.00 1 week ago

Machine Learning, Software Engineer (Remote)

New York, NY $190,000.00-$240,000.00 1 month ago

Machine Learning Software Engineer (L5) - Promo Media & Marketing

Software Engineer L4/L5, Model Serving Systems, Machine Learning Platform

United States $100,000.00-$720,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.