Senior Staff Database Engineer - Remote & Equity

ServiceNow; West Palm Beach (FL); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Equity

Healthcare

PTO

Retirement

Learning budget

Parental leave

Wellness

Visa/relocation

Remote flexibility

Stipends

Bonus/commission

Paid holidays

Job summary

ServiceNow is seeking a Senior Staff Database Engineer to join its SWAT team and ensure production stability for customer applications and infrastructure services. You will learn the platform end-to-end, troubleshoot complex issues in large-scale distributed systems, and build observability tooling and automation.

You will become a subject-matter expert in production database troubleshooting, PostgreSQL performance, and Linux analysis, owning multi-tenant incident root-cause analysis and driving

Qualifications

• 12 years of related experience with a Bachelor's degree or equivalent.
• Deep PostgreSQL expertise including MVCC, transaction management, vacuum mechanics, WAL architecture, advanced query performance tuning, buffer management, and backup/restore.
• Experience supporting large-scale, multi-tenant SaaS, PaaS, or cloud infrastructure platforms.

Responsibilities

• Become an SME in production database troubleshooting, ServiceNow instance performance, and Linux performance analysis.
• Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale.
• Develop observability tooling and automation to prevent recurrence of critical issues.

Skills

PostgreSQL expertise

Linux/Unix skills

Cloud platforms (AWS/Azure/GCP)

Multi-tenant SaaS/PaaS experience

Problem solving & debugging

Education

Bachelor's degree or higher

Tools

Observability tooling

Automation scripting

Job description

ServiceNow is seeking a Senior Staff Database Engineer to join its SWAT team and ensure production stability for customer applications and infrastructure services. You will learn the platform end-to-end, troubleshoot complex issues in large-scale distributed systems, and build observability tooling and automation.

You will become a subject-matter expert in production database troubleshooting, PostgreSQL performance, and Linux analysis, owning multi-tenant incident root-cause analysis and driving