Senior ServiceNow & Integration Developer (Remote)

NWN; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

Paid company holidays

Hybrid/Remote work

Employee discounts

Job summary

NWN is seeking a ServiceNow developer to join the platform team. You will support platform operations, implement enhancements, and design automation for business optimization while collaborating with internal and external partners in an agile setting.

You will work to ensure security, data governance, and scalable architecture, with opportunities to mentor peers and contribute to modernization efforts across the organization.

Qualifications

• Degree in Computer Science, Engineering, MIS or similar relevant field.
• 3+ years’ experience with programming languages such as JavaScript (other languages also considered).
• Expert knowledge of JavaScript fundamentals such as prototype inheritance, composition, CommonJS/AMD module systems using RequireJS.
• SQL query language, database architecture and command‑line syntax.
• Extensive HTML/CSS coding experience, CSS compiler knowledge.
• Proficient computer skills including MS Word, PowerPoint, Excel, and Outlook.
• Strong analytical and problem‑solving skills.
• Ability to work in an agile environment and follow SDLC.
• Understanding of ITIL best practices.
• Experience in B2B managed services beneficial.
• Strong written and verbal communication skills.
• ServiceNow experience preferred but not required; similar enterprise platform development experience in Agile environment following SDLC is welcomed.
• ServiceNow application module experience with domain separation, Customer Service Management (CSM), Strategic Portfolio Management (SPM), TPSM Order Management, Customer Success, CSDM, CMDB beneficial.
• Self‑motivated, ability to prioritize work and meet deadlines in a fast‑paced environment.

Responsibilities

• Support ServiceNow platform operations, including platform support, ongoing enhancements, and new capability implementations for business optimization and workflow automation.
• Follow SDLC process using Agile methodology, policies and procedures related to design, analysis, testing, and coding for implementations on the platform.
• Adhere to security policy, including data governance and role-based access controls.
• Innovate using the latest technologies to create best in class experiences for our customers.
• Design and implement reusable components and features by writing quality code.
• Data integration and workflow design.
• Script development, configuration and customization.
• Consult with project team and end users to identify business requirements.
• Assist in the evaluation and recommendation of application software packages, application integration, and testing tools.
• Assure technical architecture aligns with the customer’s functional and non-functional requirements.
• Advise on architectural strategies and best practice approaches.
• Provide regular updates of project, enhancement progress, and outstanding issues.
• Participate in the design and planning of projects, development cycle, and triage remediation in conjunction with the external partners, other Business Systems Operations (BSO) members, and business users.
• Assist with troubleshooting activities in conjunction with BSO/CAB team members. Review system requirements and cross application impact for installing patches/fixes provided in accordance with change control process.
• Work on an agile team with short release cycles.
• Contribute to team development through support and education in a collaborative environment with remote team members and peers.
• Train and mentor peers with less experience and assist with the resolution of issues elevated from support staff.
• Comply with all BSO and corporate policies and procedures, verify that deliverables meet BSO and business requirements.

Skills

JavaScript

Analytical thinking

Communication

Agile methodologies

Problem-solving

Education

Degree in Computer Science, Engineering, MIS or similar relevant field

Tools

RequireJS

HTML/CSS

SQL

ITIL

ServiceNow

Job description

NWN is seeking a ServiceNow developer to join the platform team. You will support platform operations, implement enhancements, and design automation for business optimization while collaborating with internal and external partners in an agile setting.

You will work to ensure security, data governance, and scalable architecture, with opportunities to mentor peers and contribute to modernization efforts across the organization.