Senior ML Engineer: Search Relevance & Ranking

Latitude; Mountain View (CA); Hybrid; USD 161,000 - 274,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in Mountain View, CA is seeking a Search Relevance Engineer to advance a search-based question answering platform. You will join a team that combines traditional information retrieval with modern NLP to deliver accurate, direct answers from diverse knowledge sources.

As part of a collaborative group spanning product, UX, customer success, and engineering, you will design ranking features, run parallel experiments, and measure impact on relevance.

Qualifications

• Experience with traditional information retrieval techniques or machine learning based ranking models.
• Ability to derive insights from query logs and identify areas for search quality improvement.
• Background in text processing, information retrieval, natural language understanding, or machine learning.

Responsibilities

• Craft new ranking features and optimize existing ones to enhance relevance metrics.
• Develop algorithm framework to support diversified ranking features.
• Design platform and tooling to enable parallel ranking experiments.
• Develop metrics to evaluate ranking performance.

Skills

Information retrieval

Machine learning

Query logs analysis

NLP

Tools

Golang

Job description

ServiceNow in Mountain View, CA is seeking a Search Relevance Engineer to advance a search-based question answering platform. You will join a team that combines traditional information retrieval with modern NLP to deliver accurate, direct answers from diverse knowledge sources.

As part of a collaborative group spanning product, UX, customer success, and engineering, you will design ranking features, run parallel experiments, and measure impact on relevance.