Senior SRE: Platform & Incident Management

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with PNC match

Paid holidays

Vacation days

Job summary

PNC is seeking a skilled Site Reliability Engineer to join our team in Pittsburgh. You will design, monitor, and stabilize complex environments, leveraging dashboards and metrics to drive reliable services for customers.

You will analyze production performance, lead incident response, and mentor junior engineers on best practices for infrastructure management and disaster recovery, while collaborating across teams to improve uptime and scalability.

Qualifications

• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
• Certifications are often desired.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Stabilize environments and sites while assessing opportunities to drive engineering stability via analytics and metrics.
• Define, create, and ensure robust dashboards and monitoring systems; establish SLAs and SLOs.
• Lead in analyzing metrics from operating sites and applications to assist in performance tuning and fault finding; troubleshoot incidents.
• Understand our stack to optimize complex systems including deployment, configuration, monitoring, availability, latency, change management, and capacity.
• Engage in testing strategy and incident response, root cause analysis, and continuous improvement of incident management.
• Mentor and train junior team members on infrastructure management and disaster recovery.

Skills

Capacity Planning

Disaster Recovery

Incident Management

Performance Tuning

Reliability Engineering

Site Reliability Engineering

Education

Bachelor's Degree

Tools

IBM WebSphere

Job description

PNC is seeking a skilled Site Reliability Engineer to join our team in Pittsburgh. You will design, monitor, and stabilize complex environments, leveraging dashboards and metrics to drive reliable services for customers.

You will analyze production performance, lead incident response, and mentor junior engineers on best practices for infrastructure management and disaster recovery, while collaborating across teams to improve uptime and scalability.