Senior Site Reliability Engineer – Stability & Incidents

PNC; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company match

Educational assistance

Job summary

PNC is seeking an experienced infrastructure engineer to stabilize environments, design platforms, and lead capacity planning. You will implement robust dashboards, monitor services, and drive improvements in incident management and production availability.

You will work with a team to optimize deployment, change management, and disaster recovery, mentoring juniors and contributing to testing strategies and root cause analyses.

Qualifications

• University/college degree required; 3+ years of relevant industry experience; certifications often desired.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.
• Licenses or certifications: none required.

Responsibilities

• Stabilize environments and sites; assess opportunities to drive engineering stability through analytics and metrics.
• Design, manage, and capacity plan platforms; implement robust dashboards and monitoring systems.
• Define and enforce SLAs and SLOs with strong monitoring for applications and sites.
• Analyze metrics for performance tuning and fault finding; troubleshoot priority incidents and participate in blameless post-mortems.
• Understand deployment, configuration, and monitoring of services; manage availability, latency, change management, and capacity planning in production.
• Contribute to testing strategies, incident response, root cause analysis, and continuous improvement of incident management.
• Mentor and train junior team members on infrastructure management and disaster recovery.

Skills

Capacity planning

Disaster recovery

Incident management

Performance tuning

Platform management

Site reliability engineering

System tuning

Troubleshooting

Analytical thinking

Application design

Architecture

Application maintenance

Application testing

IT trends & directions

IT standards & policies

Software process improvement

Software reliability management

System testing

Technical troubleshooting

Education

Bachelor's degree

Tools

IBM WebSphere

Job description

PNC is seeking an experienced infrastructure engineer to stabilize environments, design platforms, and lead capacity planning. You will implement robust dashboards, monitor services, and drive improvements in incident management and production availability.

You will work with a team to optimize deployment, change management, and disaster recovery, mentoring juniors and contributing to testing strategies and root cause analyses.