Senior SRE & Engineering Strategy Leader

Mapfre; Webster (MA); Presencial; USD 140 000 - 185 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive health coverage

Retirement plans

Flexible work options

Tuition reimbursement

Resumo da oferta

Mapfre is hiring a senior SRE/DevOps leader to develop strategies, guide the engineering organization, and drive production stability across a hybrid cloud environment. You will mentor managers, define SRE practices, and champion a data-driven culture to improve MTTR and customer experience.

The role requires 7+ years of leadership in SRE/DevOps, strong incident management, and experience with Dynatrace and ServiceNow integrations. Competitive benefits and global impact await.

Qualificações

• Bachelor’s Degree in engineering or related field required.
• Master’s Degree in computer science preferred.
• 7+ years SRE / DevOps / Production Ops leadership experience required.
• Build and lead high-performing SRE teams using SLOs, SLIs, MTTR.
• Deep incident and problem management experience.
• Observability platforms (Dynatrace a strong plus).
• Experience serving as Incident Commander.
• Cloud and hybrid infrastructure (AWS/Azure).
• ServiceNow / ITSM integration.
• Executive communication and reporting.

Responsabilidades

• Develops strategies and roadmaps in partnership with Senior leadership team.
• Manages overall budget for the product portfolio area.
• Leads and scales high-performing engineering teams to deliver complex software solutions.
• Develops and executes a strategic vision for the engineering organization, aligning technology with business objectives.
• Mentors and develops engineering leaders within the team.
• Fosters a culture of innovation, continuous learning, and excellence.
• Analyzes business needs and proposes budgets, technologies, and resources.
• Implements innovative solutions to improve efficiency and customer experience.
• Drives data-driven decision-making in the engineering org.
• Defines SRE vision, strategy, and operating model.
• Establishes SLOs, SLIs, SLAs, and error budgets.
• Leads SRE teams for production stability and performance.
• Acts as senior Incident Commander during major incidents.
• Improves MTTR/MTTD through automation and observability.
• Implements observability solutions including Dynatrace.
• Integrates monitoring with ServiceNow for automation.
• Leads root cause analysis and problem management.
• Reports operational health, risks, and KPIs.
• Mentors and develops SRE leadership and teams.

Conhecimentos

SRE Leadership

Incident Management

Executive communication

Mentoring and coaching

Formação académica

Bachelor's Degree in engineering or related field

Master’s Degree in computer science (preferred)

Ferramentas

Dynatrace

ServiceNow / ITSM

Descrição da oferta de emprego

Mapfre is hiring a senior SRE/DevOps leader to develop strategies, guide the engineering organization, and drive production stability across a hybrid cloud environment. You will mentor managers, define SRE practices, and champion a data-driven culture to improve MTTR and customer experience.

The role requires 7+ years of leadership in SRE/DevOps, strong incident management, and experience with Dynatrace and ServiceNow integrations. Competitive benefits and global impact await.