Sr. Manager, SRE

Mapfre; Webster (MA); On-site; USD 140,000 - 185,000; Full time

Benefits offered by this job

Competitive health coverage

Retirement plans

Flexible work options

Tuition reimbursement

Job summary

Mapfre is hiring a senior SRE/DevOps leader to develop strategies, guide the engineering organization, and drive production stability across a hybrid cloud environment. You will mentor managers, define SRE practices, and champion a data-driven culture to improve MTTR and customer experience.

The role requires 7+ years of leadership in SRE/DevOps, strong incident management, and experience with Dynatrace and ServiceNow integrations. Competitive benefits and global impact await.

Qualifications

• Bachelor’s Degree in engineering or related field required.
• Master’s Degree in computer science preferred.
• 7+ years SRE / DevOps / Production Ops leadership experience required.
• Build and lead high-performing SRE teams using SLOs, SLIs, MTTR.
• Deep incident and problem management experience.
• Observability platforms (Dynatrace a strong plus).
• Experience serving as Incident Commander.
• Cloud and hybrid infrastructure (AWS/Azure).
• ServiceNow / ITSM integration.
• Executive communication and reporting.

Responsibilities

• Develops strategies and roadmaps in partnership with Senior leadership team.
• Manages overall budget for the product portfolio area.
• Leads and scales high-performing engineering teams to deliver complex software solutions.
• Develops and executes a strategic vision for the engineering organization, aligning technology with business objectives.
• Mentors and develops engineering leaders within the team.
• Fosters a culture of innovation, continuous learning, and excellence.
• Analyzes business needs and proposes budgets, technologies, and resources.
• Implements innovative solutions to improve efficiency and customer experience.
• Drives data-driven decision-making in the engineering org.
• Defines SRE vision, strategy, and operating model.
• Establishes SLOs, SLIs, SLAs, and error budgets.
• Leads SRE teams for production stability and performance.
• Acts as senior Incident Commander during major incidents.
• Improves MTTR/MTTD through automation and observability.
• Implements observability solutions including Dynatrace.
• Integrates monitoring with ServiceNow for automation.
• Leads root cause analysis and problem management.
• Reports operational health, risks, and KPIs.
• Mentors and develops SRE leadership and teams.

Skills

SRE Leadership

Incident Management

Executive communication

Mentoring and coaching

Education

Bachelor's Degree in engineering or related field

Master’s Degree in computer science (preferred)

Tools

Dynatrace

ServiceNow / ITSM

Job description

Responsibilities:

• Develops strategies and roadmaps in partnership with Senior leadership team.
• Manages overall budget for the product portfolio area.
• Leads and scales high-performing engineering teams to deliver complex software solutions efficiently and effectively.
• Develops and executes a strategic vision for the engineering organization, aligning technology adoption and resource allocation with business objectives.
• Mentors, coaches, and develops engineering managers and other high-performing leaders within the team.
• Fosters a culture of innovation, continuous learning, and excellence within the engineering organization.
• Analyzes business needs and proposes budgets, technologies, and resources to achieve strategic goals.
• Actively seeks out and implements innovative solutions to improve efficiency, scalability, and customer experience.
• Presents technical thought leadership and insights at various leadership forums.
• Drives a data-driven decision-making culture within the engineering organization.
• Champions a culture of alignment, ensuring the people and culture of the organization are prepared to adapt to changing business needs.
• Defines SRE vision, strategy, and operating model.
• Establishes SLOs, SLIs, SLAs, and error budgets.
• Leads SRE teams for production stability and performance.
• Acts as senior Incident Commander during major incidents.
• Improves MTTR/MTTD through automation and observability.
• Implements observability solutions including Dynatrace.
• Integrates monitoring with ServiceNow for automation.
• Leads root cause analysis and problem management.
• Reports operational health, risks, and KPIs.
• Mentors and develops SRE leadership and teams.

Qualifications:

• Bachelor’s Degree in engineering or related field required.
• Master’s Degree in computer science preferred.
• 7+ years SRE / DevOps / Production Ops leadership experience required.
• Build and lead high-performing SRE teams using SLOs, SLIs, MTTR.
• Deep incident and problem management experience.
• Observability platforms (Dynatrace a strong plus).
• Experience serving as Incident Commander.
• Cloud and hybrid infrastructure (AWS/Azure).
• ServiceNow / ITSM integration.
• Executive communication and reporting.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture:

Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits:

Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth:

Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility:

Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range

$140,000 - $185,000

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at [e-mail].

We are proud to be an equal opportunity employer.