Director, SRE & IT Operations

MAPFRE; Georgia (VT); On-site; USD 120,000 - 150,000; Full time

Job summary

A national insurance provider is seeking a Director of SRE & IT Operations to lead strategy and execution in transforming a hybrid IT environment. The role involves oversight of IT operations, cloud adoption, and team building. Ideal candidates should have significant experience in IT leadership, particularly in managing complex environments. Join a forward-thinking team dedicated to redefining the future of insurance technology.

Qualifications

• 9–11 years of experience in IT operations and SRE leadership.
• Strong understanding of networking, security, and disaster recovery.
• Experience managing hybrid environments.

Responsibilities

• Define and implement a comprehensive SRE and operations roadmap.
• Oversee SRE strategy, IT operations, and end-user support.
• Engage with senior stakeholders and manage multi-functional teams.

Skills

Leadership in IT Operations

Cloud infrastructure (AWS preferred)

Automation and innovation

Stakeholder engagement

Governance and compliance

Education

Master’s degree in relevant field

Tools

Infrastructure as code

Job description

Director, SRE & IT Operations at MAPFRE USA

Are you a visionary leader with a passion for resilience, automation, and innovation? MAPFRE USA is seeking a dynamic Director of Site Reliability Engineering (SRE) and IT Operations to architect and drive our infrastructure strategy into the future.

About the Role

Reporting to the SVP of IT Infrastructure, you’ll lead the charge in transforming our hybrid environment—spanning legacy and modern applications, on-prem and cloud—into a resilient, efficient, and forward-thinking ecosystem. You’ll oversee SRE strategy, IT operations, end-user support, devices, and datacenter operations, while building a high-performing team and fostering cross-organizational alignment.

What You’ll Do

• Lead Strategy & Execution: Define and implement a comprehensive SRE and operations roadmap aligned with business goals.
• Build & Inspire Teams: Cultivate a culture of innovation, continuous improvement, and engineering excellence.
• Drive Innovation: Champion cloud adoption, automation, and reusable solutions to reduce IT expense ratios.
• Collaborate & Influence: Engage with senior stakeholders, negotiate vendor contracts, and manage multi-functional teams.
• Governance & Risk: Establish strong governance, track operational metrics, and ensure business continuity.

What You Bring

• 9–11 years of experience (or Master’s + 7–9 years) in IT operations and SRE leadership.
• Expertise in cloud infrastructure (AWS preferred), infrastructure as code, and resilience patterns.
• Strong understanding of network, security, disaster recovery, and virtualization technologies.
• Proven ability to manage hybrid environments and large-scale programs, especially in the P&C insurance space.
• Executive presence with a knack for strategic decision-making and stakeholder engagement.
• Passion for automation and innovation.
• Experience with IT governance, compliance, and onboarding/offboarding procedures.
• Ability to build scalable, reusable solutions and prioritize roadmaps across teams.
• Familiarity with IT expense tracking and optimization.

Why MAPFRE?

Join a company that values technology as a transformative force in insurance. Be part of a leadership team that’s shaping the future of IT operations with bold ideas, strategic thinking, and a commitment to excellence.

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.
• For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at [e-mail].

We are proud to be an equal opportunity employer.