Senior SRE — Cloud Reliability & Kubernetes Champion

ServiceTitan; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible time off

Fully paid medical, dental, and vision

HSA/FSA programs

401(k) match

Fertility coverage up to $20,000

Paid parental leave: 30 weeks birthing

Adoption support up to $20,000

Bereavement leave

New parent programs

Personal development programs

Job summary

ServiceTitan is seeking a Senior Site Reliability Engineer to join the Site Reliability & Infrastructure Engineering team. You will help raise reliability by building observability, running on-call, and scaling our cloud-based platform across Azure and AWS.

You will design dashboards, maintain a Kubernetes-based compute platform, and partner with product teams to ensure reliability is built into architectures from day one. Strong SRE fundamentals and collaboration are essential.

Qualifications

• 8-10+ years of hands-on experience in SRE or related fields.
• Strong programming skills in .NET/ASP.NET, Python or Java.
• Experience with distributed systems and failure modes (retries, timeouts, cascading failures).
• Deep observability experience with OpenTelemetry, Prometheus, Grafana, Datadog, or Elasticsearch.
• AWS or Azure cloud engineering & networking fundamentals.

Responsibilities

• Participate in an on-call rotation and diagnose production issues using runbooks and playbooks.
• Design, build, and maintain observability dashboards and alerting based on SLIs/SLOs.
• Operate and improve a Kubernetes-based compute platform across cloud environments.
• Investigate incidents, perform root-cause analysis, and follow-up remediation.
• Collaborate with product engineering to review architecture and infra decisions before ship.
• Build automation to reduce manual operational work and maintain runbooks/documentation.

Job description

ServiceTitan is seeking a Senior Site Reliability Engineer to join the Site Reliability & Infrastructure Engineering team. You will help raise reliability by building observability, running on-call, and scaling our cloud-based platform across Azure and AWS.

You will design dashboards, maintain a Kubernetes-based compute platform, and partner with product teams to ensure reliability is built into architectures from day one. Strong SRE fundamentals and collaboration are essential.