Senior SRE: AI-Driven Kubernetes Reliability Leader

ServiceTitan, Inc.; California (MO); Hybrid; USD 148,000 - 221,000; Full time

Benefits offered by this job

Flexible time off

Bonus program

Health, dental, vision

Job summary

ServiceTitan, Inc. is seeking a Senior Site Reliability Engineer to join the Site Reliability & Infrastructure Engineering team.

You will help design signals, build scalable systems, and enhance availability across the ServiceTitan cloud, partnering with engineering to review architectures before shipping. You will work on on-call incidents, automate repetitive tasks with AI agents, and contribute to CI/CD and observability efforts.

Qualifications

• Kubernetes (must-have) hands-on in a system.
• AI tools/agents experience to diagnose and automate infrastructure work.
• Agentic depth: autonomous monitoring and action with concrete details.
• SRE: applying AI to reliability problems, not just coding aids.
• SLIs/SLOs and error budgets experience on real systems.
• Cloud engineering with AWS or Azure networking basics.
• Observability stack experience (OpenTelemetry/Prometheus/Grafana/etc.).
• CI/CD systems knowledge (GitHub Actions preferred).
• Strong programming: .NET/ASP.NET; Python/Flask/FastAPI or Java/Spring.
• Experience with distributed systems and their failure modes.
• Strong production troubleshooting under pressure.

Responsibilities

• Participate in an on-call rotation and diagnose production issues using runbooks.
• Design, build, and maintain observability dashboards and alerting based on SLIs/SLOs.
• Operate and improve Kubernetes-based compute platform and infrastructure.
• Collaborate across cloud networking (AWS/Azure) for reliable systems.
• Investigate incidents, perform root-cause analysis and remediation.
• Develop AI agents to automate repetitive SRE tasks.
• Review architecture/infrastructure with product teams before shipping.
• Write and maintain runbooks and docs for on-call knowledge sharing.
• Define non-functional requirements (scalability, availability, performance).
• Promote best practices in reliability and observability across teams.
• Contribute to CI/CD pipelines and ship changes safely and quickly.

Skills

Kubernetes

AI-native SRE

Agentic depth

SRE application

SRE principles

Cloud engineering & networking

Observability

CI/CD

Programming

Distributed systems

Production troubleshooting

Database experience (nice-to-have)

Job description

ServiceTitan, Inc. is seeking a Senior Site Reliability Engineer to join the Site Reliability & Infrastructure Engineering team.

You will help design signals, build scalable systems, and enhance availability across the ServiceTitan cloud, partnering with engineering to review architectures before shipping. You will work on on-call incidents, automate repetitive tasks with AI agents, and contribute to CI/CD and observability efforts.