Senior Specialty Intake Operations Lead

Lucas James Talent Partners; Fishersville (VA); On-site; USD 72,000 - 88,000; Full time

Job summary

Valley Vital Care in Virginia seeks a Specialty Intake Manager to lead the team moving referrals from receipt to start. You’ll protect speed and accuracy while coaching a growing group of Intake Specialists.

You will oversee staffing, scheduling, and workload balance across biologic and acute lines, ensuring timely referrals and high-quality outcomes for patients entering therapy. This role rewards strong leadership and process excellence.

Qualifications

• 7 to 10 years in intake or healthcare operations with specialty or infusion experience
• 3+ years of people-management experience leading multi-site or distributed teams
• Strong track record building high-performing operational teams
• Deep knowledge of referral and intake processes and quality standardization
• Excellent communication with provider offices, patients, and internal partners

Responsibilities

• Lead the day-to-day intake operation from receipt to ready-to-treat start across biologic and acute lines
• Manage, coach, and develop a team of Intake Specialists with regular feedback and reviews
• Own team staffing, scheduling, and workload balancing to match referral volume
• Track referral-to-start timelines, remove delays, and assist on complex referrals
• Own intake quality and accuracy standards and drive process improvements
• Partner with access, authorization, and pharmacy to keep referrals moving toward therapy
• Hire, onboard, and develop intake talent for future bench strength

Skills

Intake leadership

People management

Healthcare operations

Referral management

Process optimization

Team staffing & scheduling

Job description

Valley Vital Care in Virginia seeks a Specialty Intake Manager to lead the team moving referrals from receipt to start. You’ll protect speed and accuracy while coaching a growing group of Intake Specialists.

You will oversee staffing, scheduling, and workload balance across biologic and acute lines, ensuring timely referrals and high-quality outcomes for patients entering therapy. This role rewards strong leadership and process excellence.