Intake Specialist

Valley Vital Care; Fishersville (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Team environment

Training & development

Impact on patients

Job summary

Valley Vital Care in Fishersville, VA is seeking an Intake Specialist to transform referrals into clean, ready-to-treat starts, partnering with provider offices, pharmacy, and care teams. This role offers opportunities to learn and grow within a collaborative environment, with a focus on accuracy, compliance, and outstanding patient service as you manage timelines and documentation.

The position supports both entry-level and experienced applicants with a path to Intake Specialist II/III based on

Qualifications

• High School Diploma or GED required.
• 0–1 year healthcare/admin experience preferred.
• Strong computer and data entry skills; attention to detail.

Responsibilities

• Process incoming patient referrals accurately and efficiently.
• Enter patient demographics and referral information into systems.
• Review referrals for completeness and obtain missing documentation.
• Register new patients and create therapy records.
• Communicate with physician offices regarding referral requirements.
• Coordinate referrals with pharmacy, benefits, and authorization teams.
• Track referral-to-start timelines and remove delays.
• Maintain accurate documentation and patient records.
• Escalate complex or incomplete referrals as needed.
• Deliver outstanding customer service to patients and providers.

Skills

Data entry

Verbal communication

Written communication

Attention to detail

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

EMR/EHR

Data systems

Job description

At Valley Vital Care, we're committed to delivering exceptional infusion and specialty pharmacy services while providing an outstanding patient experience. We're looking for detail-oriented, customer-focused Intake Specialists to help ensure every patient's journey begins with a seamless referral process.

Whether you're starting your healthcare administrative career or you're an experienced intake professional, we offer opportunities to learn, grow, and make a meaningful impact every day.

Position Summary

The Intake Specialist serves as the front door of the patient journey by transforming referrals into clean, complete, and ready-to-treat patient starts. This role partners closely with provider offices, pharmacy, authorization teams, and patient care coordinators to ensure referrals move efficiently while maintaining accuracy and compliance.

What You'll Do

• Process incoming patient referrals accurately and efficiently
  
• Enter patient demographics and referral information into company systems
  
• Review referrals for completeness and obtain missing documentation
  
• Register new patients and create therapy records
  
• Communicate with physician offices regarding referral requirements
  
• Coordinate referrals with pharmacy, benefits, and authorization teams
  
• Track referral-to-start timelines and proactively remove delays
  
• Maintain accurate documentation and patient records
  
• Escalate complex or incomplete referrals appropriately
  
• Deliver outstanding customer service to patients, providers, and internal teams
  

Qualifications

Intake Specialist I

• High School Diploma or GED
  
• 0–1 year of healthcare, referral, intake, medical office, or administrative experience
  
• Strong computer and data entry skills
  
• Excellent verbal and written communication
  
• Detail-oriented with strong organizational skills
  

Intake Specialist II

• 1–3 years of healthcare intake or referral coordination experience
  
• Experience working with physician referrals
  
• Ability to independently manage referral workflows
  
• Strong documentation and provider communication skills
  
• Infusion, specialty pharmacy, or biologics experience preferred
  

Intake Specialist III

• 3+ years of healthcare intake, referral management, or specialty pharmacy experience
  
• Experience training or mentoring team members
  
• Demonstrated process improvement and quality leadership
  
• Advanced knowledge of referral management and patient onboarding
  

Preferred Qualifications

• Healthcare intake experience
  
• Referral coordination
  
• Medical terminology
  
• Electronic Medical Records (EMR/EHR)
  
• Prior authorization knowledge
  
• Specialty pharmacy or infusion experience
  
• Insurance verification
  
• Provider relations
  
• Strong multitasking and organizational abilities
  

Why Valley Vital Care?

• Competitive compensation
  
• Performance bonus opportunities
  
• Collaborative and supportive team environment
  
• Ongoing training and professional development
  
• Opportunity to make a meaningful impact on patients' lives every day