Senior Intake Specialist: Referral & Care Coordination

VNS Health; New York (NY); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Referral bonus

Generous PTO

Health insurance

401k match

Wellness programs

FSAs for healthcare and dependent care

Tuition reimbursement

Career growth and CEU credits

Job summary

VNS Health is seeking an Intake Professional to serve as a subject matter expert across intake and intake support teams. You will respond to inbound calls, determine customer needs, and ensure accurate intake and exceptional service to referrers, patients, and the community.

You will review records, transcribe demographic, insurance, and clinical data into the referral system, collect insurance information, and coordinate with the Revenue Cycle department for home care authorization.

Qualifications

• Minimum two years of customer service experience, preferably in the healthcare industry (i.e. hospital, long-term care, home care setting, or medical office).
• Ability to quickly learn and understand medical terminology required
• Experience entering data, navigating and retrieving information through a mainframe or similar computer system required
• Ability to adapt to change and work in a team based environment required
• Demonstrated capability to gain commitment, build rapport with others (patients, families, physicians, clinicians, institutions etc.) required

Responsibilities

• Responds to inbound phone calls and determines customer needs while providing accurate and responsive intake and ensuring customer satisfaction.
• Resolves non-clinical issues and complaints in a timely, accurate manner and may collaborate with other staff to troubleshoot intake issues.
• Handles and routes inbound faxes to designated referral channels and workforce systems across VNS Health.
• Responds to referrals via electronic platform, phone and fax and updates the system with final referral disposition.
• Reviews patient information and transcribes required demographic, insurance and clinical details into the referral system.
• Obtains patient insurance and payment information and coordinates with Patient Revenue Cycle for home care authorization.

Skills

Customer service

Healthcare experience

Education

High School Diploma

Associate's Degree preferred

Job description

VNS Health is seeking an Intake Professional to serve as a subject matter expert across intake and intake support teams. You will respond to inbound calls, determine customer needs, and ensure accurate intake and exceptional service to referrers, patients, and the community.

You will review records, transcribe demographic, insurance, and clinical data into the referral system, collect insurance information, and coordinate with the Revenue Cycle department for home care authorization.