Senior Specialist, Talent Development

Wyndham Hotels and Resorts, Inc.; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Specialist in Talent Development, where your expertise will help shape the future of learning and development. In this dynamic role, you will be responsible for delivering engaging training programs, collaborating with diverse teams, and enhancing the skills of team members across the organization. With a commitment to inclusivity and professional growth, this innovative firm offers a culture that values integrity and accountability. If you are passionate about fostering talent and creating impactful learning experiences, this opportunity is perfect for you. Embrace the chance to make a difference in the hospitality industry and grow your career with a leader in hotel franchising.

Benefits

Competitive salary

Career development opportunities

Flexible work environment

Team member appreciation days

Diversity and inclusion programs

Wellness programs

Educational support

Qualifications

• 3+ years of experience in facilitation, instructional design, and public speaking.
• Bachelor's degree preferred in relevant fields.

Responsibilities

• Support corporate team members throughout the Talent Management cycle.
• Design and deliver impactful training programs for diverse audiences.

Skills

Facilitation Skills

Instructional Design

Public Speaking

Communication Skills

Organizational Skills

Problem-Solving

Coaching

Adaptability

Interpersonal Skills

Education

Bachelor's degree in business or related area

Tools

MS Office 2010

Zoom

Learning Management Systems

Job description

Property Name: Remote in the United States

Wyndham Hotels & Resorts is now seeking a Senior Specialist, Talent Development to join our team.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusivity, caring, and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities, and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility, and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity, and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

As a member of Wyndham University’s Learning & Development team, the Senior Specialist of Talent Development reports to the Senior Manager of Learning & Development and is responsible for helping to support our corporate team members throughout the Talent Management cycle. From time to time, this position could cross over providing training across audiences of full-service hotels with similar training needs. The Senior Specialist serves as a learning and development subject matter expert, improving and delivering existing programs. This role manages and supports a variety of high impact, business-aligned initiatives focused on developing, engaging, and retaining a diverse hybrid workforce in our organization. The Sr Specialist will help support the overall global learning and development strategy by delivering impactful and relevant training and facilitation experiences to team members. At times, they may help provide high-level instructional design to content when needed, deliver training in both a live and virtual environment, lead or support L&D projects, and help manage select vendor relationships to provide training solutions to our business partners. This role may also help with efforts to improve existing programs, curate content, and craft new learning solutions and experiences that address individual, team, and organizational needs/goals.

What you'll do

• At times, may serve as an L&D consultant, establishing themselves as a go-to-resource for team members, business partners, and HR on team member development initiatives.
• Partners with L&D support teams (Project Managers, Instructional Designers, and other facilitators) to leverage resources and develop learning solutions.
• Partners with L&D support teams to ensure all program and content solutions align with departmental and business priorities and are of consistent quality. Provides training solutions in a variety of formats, including distance learning, classroom, and other blended learning platforms, when possible.
• Grows business acumen and works with Subject Matter Experts to increase understanding and allow them to connect L&D initiatives to the business.
• With support from the Senior Manager, the Senior Specialist works with business partners in an effort to assess team member development needs, identify gaps, and provide resources and recommendations to enhance team effectiveness and productivity. Supports organizational development initiatives such as engagement survey, change management, compliance, and organizational restructuring.
• This role collaborates with the Manager, Senior Manager, and Senior Director to identify and assess learning needs, customize, coordinate, design, develop, deliver, and evaluate learning and development programs. They will also help create the conditions and platforms which enable continuous learning, reflection, and exchange.
• With support from leadership, designs, develops, delivers, and evaluates learning and development programs, including but not limited to leadership development, presentation skills, Performance Management, and New Hire Onboarding.
• On occasion, this role acts as project lead by managing activities and timelines, driving progress, tracking, and reporting.
• Drives and delivers the new hire onboarding process to ensure effective introduction of new team members to all relevant aspects of the business. Provides training that helps team members leverage tools and resources for optimal performance, and completion of all requirements.
• Can help collaborate with Manager, Senior Manager, and Senior Director in the development of both short-term and long-term training strategies that help to address gaps in business skills, knowledge, and abilities. Helps to create a sustainable infrastructure for ongoing development that enables continuous learning, reflection, and exchange.
• Supports business initiatives that require training support. Works in partnership with Wyndham University teams to ensure all development solutions align.
• With support from the Manager or Senior Manager, they may manage select vendor relationships; strategizes, tracks, and reports on usage.
• In partnership with HR, supports the performance management cycle by providing a variety of learning solutions that increase engagement and adoption. Utilizes the learning management system and other tools to set up, manage, and track learning.

You'll be successful if you have

• Hands-on professional with strong written and verbal communication skills, and a superb ability to communicate ideas through facilitation.
• Proactive in seeking solutions and leveraging existing resources.
• Ability to positively influence and impact people including those not in a direct reporting role and at higher organizational levels.
• Excellent planning, documentation, and organizational skills.
• Attention to details and high standard of quality; strong commitment to continuous improvement.
• Demonstrated ability to work under pressure and excel in a fast-paced environment.
• Results driven, self-starter, open to change, provide problem-solving solutions.
• Enthusiastic and desire to advance self and others personally and professionally.
• Able to multi-task and provide follow-up.
• Demonstrates professionalism in all interactions.
• Ability to interact with team members across the organization, developing and maintaining strong relationships while demonstrating strong interpersonal skills.
• High energy, enthusiastic, motivational training style.
• Ability to create and modify training content.
• Familiar with a variety of standard concepts, practices, and procedures within the hospitality and L&D industries.
• Agile, adaptable, and flexible – open and responsive to change.
• Able to build on other people’s ideas during conversations and collaborations.
• Able to listen empathically and adjust to audience reaction.
• Personalizes communication to make it relevant to the audience and possesses excellent clarity of expression.
• Demonstrates personal accountability.
• Exercises initiative, good judgement, and knowledge within the scope of training responsibilities.
• Impactful storyteller – Able to develop strong presentations and deliver them to audiences at various levels.
• Open to learning about hospitality and franchising business in order to offer more personalized training.

Required Qualifications/Experience

• Unless there is a legal requirement, experience will be accepted for the education requirement.
• Bachelor's degree in business, Human Resources, Organizational Development or related area preferred.
• Minimum of 3 years of professional experience, including facilitation, instructional design, public speaking, and platform skills.
• Well-versed in Learning & Development best practices (i.e., assessing learning needs, learning styles, building curricula, distinguishing between teaching and presenting) or experience in providing live and virtual training program delivery to both small and large audiences of all customer types.
• Experience with initiatives or programs to promote diversity and inclusion.
• Solid knowledge of facilitation, instructional design, and 1 on 1 coaching preferred.
• Solid knowledge of topics such as performance management, management, leadership and organization development, and development planning preferred.
• 3-5 years in hotel industry a plus.
• Proficient in MS Office 2010 (i.e., PowerPoint, Word, Excel).
• Experience with Zoom (or online meeting platforms) required.
• Experience working in and administering Learning Management Systems, social media and other tools to organize and track/coordinate learning.
• Training certifications in large certificate programs like AHLA, Emergenetics, Ken Blanchard, Clifton Strengths or Crucial Learning a plus.
• Experience in Instructional Design, Adult Learning, or related field a plus.
• Member of training associations such as CHART, ATD, etc. preferred.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai, and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn, and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility, and core values of Integrity, Accountability, Inclusivity, Caring, and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Employment Status: Full-time

For residents of California, Colorado, Hawaii, Illinois, Maryland, New York, Washington, and District of Columbia, click here.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful, and delivering great experiences to our guests, partners, and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities, and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.