Senior Spare Parts Coordinator

Valmet; Beloit (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Retirement savings program

Professional growth opportunities

Job summary

Valmet, Beloit, WI, is seeking a Senior Spare Parts Coordinator to drive Order-to-Cash processes and customer satisfaction within the Spare Parts organization. You will manage customer orders end-to-end and mentor junior coordinators.

Ideal candidates have a Bachelor's in Business and at least 3 years in customer service or order management, with experience in ERP/CRM systems and Power BI. Join a global leader in pulp and paper technology.

Qualifications

• Bachelor’s degree in Business or a related field.
• Minimum of 3 years of experience in customer service, account management, order management, or a related role.
• Experience with ERP and CRM systems, Microsoft Office Suite, and Power BI is highly considered.

Responsibilities

• Manage customer orders for parts and consumables through the complete Order-to-Cash process.
• Serve as the primary customer contact for order status, delivery schedules, pricing inquiries, and issue resolution.
• Coordinate with Supply Chain, Logistics, Warehouse, and Finance teams to ensure timely and accurate order fulfillment.
• Support the development and continuous improvement of order management and customer communication best practices.
• Act as an escalation point for complex order, pricing, delivery, invoicing, and customer service issues.
• Prepare reports, identify trends, and recommend process improvements that enhance customer satisfaction and operational performance.
• Assist in onboarding, training, and mentoring Spare Parts Coordinators.
• Foster strong customer relationships and participate in customer and sales review meetings.

Skills

ERP systems

CRM systems

Power BI

Microsoft Office

Education

Bachelor’s degree in Business or related field

Tools

Power BI

ERP systems

CRM systems

Microsoft Office

Job description

Are you looking to move your career forward?

Valmet is seeking talented professionals to help support our customers and drive operational excellence within our Spare Parts organization. Join a team that values collaboration, customer focus, continuous improvement, and innovation while helping shape the future of the paper industry.

The Senior Spare Parts Coordinator plays a key role within Valmet, supporting both management and the Spare Parts team. This position manages customer orders throughout the entire Order-to-Cash process, from order entry to payment receipt, while ensuring effective communication between customers and internal stakeholders. The role combines hands‑on order management with leadership support responsibilities, helping drive operational efficiency, customer satisfaction, and continuous improvement initiatives.

What You Will Do

• Manage customer orders for parts and consumables through the complete Order-to-Cash process.
• Serve as the primary customer contact for order status, delivery schedules, pricing inquiries, and issue resolution.
• Coordinate with Supply Chain, Logistics, Warehouse, and Finance teams to ensure timely and accurate order fulfillment.
• Support the development and continuous improvement of order management and customer communication best practices.
• Act as an escalation point for complex order, pricing, delivery, invoicing, and customer service issues.
• Prepare reports, identify trends, and recommend process improvements that enhance customer satisfaction and operational performance.
• Assist in onboarding, training, and mentoring Spare Parts Coordinators.
• Foster strong customer relationships and participate in customer and sales review meetings.

Requirements

• Bachelor’s degree in Business or a related field.
• Minimum of 3 years of experience in customer service, account management, order management, or a related role.
• A mix of relevant education and experience can also be considered
• Experience with ERP and CRM systems, Microsoft Office Suite, and Power BI is highly considered.

We Offer

We offer a challenging work environment that values innovation and suits development‑minded people who enjoy working in a fast‑paced and dynamic setting. Valmet provides competitive compensation, comprehensive benefits, retirement savings programs, and opportunities for professional growth and advancement. Employees are encouraged to contribute ideas, develop new skills, and make a meaningful impact on our customers’ success.

Additional Information

Selected candidates may be required to complete pre‑employment screening in accordance with local requirements.

Join Valmet and help deliver exceptional customer experiences while supporting the success of our Spare Parts business.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know‑how – and above all, teamwork.Join the team! www.valmet.com/careers

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.