Senior Solutions Engineer — Pre-Sales & Demos

Global Relay; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Subsidized meal program

In-house culinary team

401(k) retirement plan with company-mh

Job summary

Global Relay is seeking a Solutions Engineer to drive the technical side of the sales cycle for enterprise customers in New York.

You will deliver pre-sales, sales execution and post-sale support, lead PoCs, and run client-facing workshops, mapping client needs to our archiving, surveillance and analytics solutions. Strong SaaS sales experience and outstanding communication are required.

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in sales/solutions engineering, ideally in a SaaS environment.
• Experience in financial or regulatory technology is preferred but not required.
• Outstanding public speaking skills and professional business manner with the ability to establish relationships at executive business levels.
• Outstanding communication and organizational skills, with strong attention to detail.

Responsibilities

• Participates in discovery sessions with customers and prospects to understand their technical and business needs.
• Preparing and delivering highly tailored presentations (including custom demonstrations) that show deep understanding of the client's challenges and how our solutions map to them.
• Partner with Sales/CS, SME & Enterprise Services as the dedicated account team on any given opportunity.
• Develop and execute Proof of Concepts (PoCs) to demonstrate how our solutions meet customer requirements and add value.
• Support the building and maintaining demo environments.
• Acts as the technical expert and provide knowledgeable service during demonstrations of Global Relay products.
• Answering technical questions related to the software and how it fits into the prospect's existing ecosystem (i.e. hosting, security, integrations, etc.) and assisting in responding to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner.
• Be the point of contact for technical service escalation, including customer inquiries with respect to product, sales demos or other questions.
• Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners
• Work closely with Product Managers, representing the wider SE team to understand current offerings and roadmap, providing feedback and insights to inform product development
• Lead client-facing technical workshops and discovery sessions to map out workflows, integration paths, identify technical risks, and define best practices for solution deployment
• Participates in the development of technical account strategy with Business Development teams to identify opportunities for sales.

Skills

Public speaking

Communication

Sales/solutions engineering

CRM experience

Education

Undergraduate degree

Tools

Salesforce

CRM systems

Job description

Global Relay is seeking a Solutions Engineer to drive the technical side of the sales cycle for enterprise customers in New York.

You will deliver pre-sales, sales execution and post-sale support, lead PoCs, and run client-facing workshops, mapping client needs to our archiving, surveillance and analytics solutions. Strong SaaS sales experience and outstanding communication are required.