Senior Solutions Engineer — Enterprise UCaaS & AI

Zoom; San Jose (CA); Ibrido; USD 146.000 - 319.000; Tempo pieno

Descrizione del lavoro

Zoom is seeking an experienced Senior Solutions Engineer to drive technical engagements with West Coast enterprise accounts. You will articulate Zoom’s architectural advantages, lead multi-product solution design, and partner with AE teams to shape opportunities across meetings, phone, contact center, and AI-powered offerings.

The role requires a broad technical background in UCaaS, strong customer empathy, and the ability to translate business needs into scalable technical solutions for

Competenze

• 8+ years of enterprise solutions engineering or pre-sales experience.
• Strong understanding of the full UCaaS stack (SaaS, cloud voice, contact center, video, UC)
• Proven ability to translate customer requirements into product recommendations.
• Experience presenting to executives and technical stakeholders.

Mansioni

• Partner with Enterprise and Majors AEs to drive technical sales engagements across the full Zoom platform.
• Lead technical discovery, solution design, demos, and proofs of concept (POCs).
• Serve as the primary technical advocate for clients, translating requirements into product recommendations and driving internal feature requests.
• Articulate Zoom’s architectural advantages and AI use cases to decision-makers across technical and executive levels.
• Gather market intelligence to refine sales strategies and inform internal roadmaps.
• Collaborate with AEs, product managers, and specialists to manage RFPs/RFQs and accelerate deal cycles.

Conoscenze

Solutions engineering

UCaaS stack knowledge

Executive engagement

AI in enterprise

Strumenti

API integrations

Cloud platforms (AWS/Azure/GCP)

Descrizione del lavoro

Zoom is seeking an experienced Senior Solutions Engineer to drive technical engagements with West Coast enterprise accounts. You will articulate Zoom’s architectural advantages, lead multi-product solution design, and partner with AE teams to shape opportunities across meetings, phone, contact center, and AI-powered offerings.

The role requires a broad technical background in UCaaS, strong customer empathy, and the ability to translate business needs into scalable technical solutions for