Senior Solutions Engineer - Enterprise Storage & Presales

Infinidat; Waltham (MA); On-site; USD 211,000 - 221,000; Full time

Job summary

Infinidat, a Lenovo company, seeks a seasoned professional services engineer to own presales evaluations, customer onboarding, on-site deployments, and lab operations for InfiniBox platforms. You will diagnose issues, perform acceptance testing, and coordinate with engineering to ensure smooth releases.

The role demands deep storage- and platform-logic knowledge, strong customer-facing composure, and hands-on experience with diverse OS environments.

Qualifications

• Minimum 5 years in a technical field role (solutions engineering, field applications engineering, professional services, or technical support).
• Enterprise storage background with block storage, NAS, replication, and host connectivity (FC or iSCSI).
• Proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments; experience with AIX, Solaris, ESX/vCenter, or Hyper‑V.

Responsibilities

• Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection; present architecture and answer hard questions.
• Own customer onboarding and initial installation across the portfolio.
• Provide hands-on troubleshooting in customer environments, including on-site engagements when remote resolution is not possible.
• Serve as the technical escalation point between customers and the engineering team.
• Own the lab environment: stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments (Linux, Windows, AIX, Solaris, ESX/vCenter, Hyper-V, OLVM).
• Execute and maintain the acceptance test matrix for each release across all supported platforms.
• Perform first-line triage of field exceptions; analyze tracebacks, logs to identify root cause before escalation.
• Validate release candidates against acceptance criteria before promotion to stable.

Skills

Presales demonstrations

Field engineering

Lab environment management

Troubleshooting

On-site deployment

Technical communication

Education

Bachelor's degree in engineering or related field

Tools

Ansible

InfiniBox

Linux

Windows

Job description

Infinidat, a Lenovo company, seeks a seasoned professional services engineer to own presales evaluations, customer onboarding, on-site deployments, and lab operations for InfiniBox platforms. You will diagnose issues, perform acceptance testing, and coordinate with engineering to ensure smooth releases.

The role demands deep storage- and platform-logic knowledge, strong customer-facing composure, and hands-on experience with diverse OS environments.