solutions support engineer for identity verification

Incode; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working hours

Open vacation policy

Job summary

Incode ищет инженера поддержки клиентов в области SaaS для сопровождения интеграций платформы, SDK и API крупных корпоративных клиентов. Вы будете обучать технические команды, проектировать архитектуру и помогать в разрешении сложных инцидентов.

Требуется опыт в JavaScript/TypeScript, React/Next.js, Angular или Vue.js, а также свободное владение английским и испанским языками. Вакансия предполагает гибридный формат работы и возможность путешествий.

Qualifications

• Требуется степень бакалавра в CS или эквивалентный опыт.
• Глубокие знания JavaScript/TypeScript, HTML/CSS.
• Опыт работы с React/Next.js, Angular или Vue.js.

Responsibilities

• Проведение интеграций платформы для корпоративных заказчиков.
• Обучение технических команд заказчика и настройка интеграций.
• Давать технические рекомендации по архитектуре веб-приложений.
• Анализ требований и координация с внутренними командами.
• Реализация устранения проблем в живых интеграциях и отладка.

Skills

Опыт взаимодействия с клиентами (7-9)

Связь на английском и испанском

Коммуникационные навыки

Education

Бакалавр в CS или смежной области

Tools

React/Next.js

Angular

Vue.js

REST API

Postman

Git

NPM/Pnpm

Vite

Job description

Описание

Incode provides AI-powered identity verification solutions that help banks, fintechs, marketplaces, and governments deliver friction-free experiences while preventing fraud and safeguarding privacy.

Задачи

• Guide enterprise customers through end-to-end integrations of Incode’s platform, SDKs, and APIs, from kickoff to go-live
• Train customer technical teams and translate their use cases into suitable platform integrations
• Provide technical guidance, including web application architecture design
• Assess custom and feature requests and coordinate delivery with internal teams
• Reproduce issues in live integrations, identify root causes, and drive fixes as an advanced escalation point
• Guide customers through troubleshooting and resolving issues in their integration code
• Partner with Engineering to diagnose and resolve platform issues, escalating with clear, actionable details
• Review upcoming platform releases and anticipate their impact on customers
• Proactively review customer integrations to improve performanceLead customers through upgrades, migrations, and deprecations
• Contribute to developer documentation and code samples
• Mentor fellow engineers and share best practices
• Build internal tools to improve team efficiency
• Advise customers and internal teams on technical capabilities

Требования

• 5+ Years in a customer-facing technical role, such as solutions, integration, or support engineering, ideally in enterprise SaaS
• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
• Advanced JavaScript (ES6+), TypeScript, HTML, and CSS; experience with React (including Next.js), Angular, or Vue.js; understanding of client-side SDK behavior in server-rendered apps
• Strong REST API and webhook integration and debugging skills, including browser developer tools, network traces, logs, and API clients such as Postman
• Experience integrating and troubleshooting third-party web SDKs
• Solid understanding of web security, including CORS, Content Security Policy, CSRF, XSS, OAuth 2.0 / OpenID Connect, and JWT
• Proficiency with Git and the modern JavaScript toolchain, such as npm or pnpm and Vite
• Hands-on experience with AI coding assistants such as GitHub Copilot, Cursor, or Claude
• Code, and the judgment to verify their output
• Responsible use of AI tools in customer work, including understanding what data can be shared under security and privacy policies
• Understanding of software architecture and system integration patterns
• Clear communication with engineers and business stakeholders
• Professional fluency in English and Spanish
• Willingness to travel when required Будет плюсом: experience with identity verification, KYC, fraud prevention, or biometrics; understanding of AI-driven fraud, including deepfakes, injection attacks, and synthetic identities; familiarity with cloud platforms and CI/CD pipelines; experience with Vitest, Jest, or Playwright; experience building with LLM APIs, AI agents, or MCP; experience with browser camera and media APIs such as getUserMedia and WebRTC across desktop and mobile browsers; background in networking, security, or compliance; experience writing developer documentation or building internal tools

Условия

Flexible working hours and workplace Open vacation policy