Senior Solutions Engineer New

Incode; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Incode is seeking a Senior Solutions Engineer – Web to drive successful post-sales integrations for enterprise customers. You will guide implementations from kickoff to go-live, ensure healthy live integrations, and relay customer voice to Product and Engineering.

You will own integration delivery, provide technical guidance, and mentor peers while collaborating with Engineering to resolve platform issues. Fluency in English and Spanish is required, with travel as needed.

Qualifications

• 5+ years in a customer-facing technical role in enterprise SaaS.
• Bachelor's degree in Computer Science or related field, or equivalent.
• Experience integrating and troubleshooting third-party web SDKs.
• Strong web security knowledge: CORS, CSP, CSRF, XSS, OAuth 2.0 / OpenID Connect, JWT.
• Experience using AI coding assistants (GitHub Copilot, Cursor, Claude Code) with good judgment.
• Responsible use of AI tools in customer work with privacy considerations.
• Understanding software architecture and system integration patterns.
• Clear communication with engineers and business stakeholders.
• Fluency in English and Spanish.
• Willingness to travel.

Responsibilities

• Guide enterprise customers through end-to-end integration of Incode's platform, SDKs, and APIs.
• Train customer technical teams and translate use cases into platform integrations.
• Provide technical guidance such as web application architecture when customers need it.
• Assess custom and feature requests, and work with internal teams to deliver the chosen ones.
• Serve as the advanced escalation point for live integrations: reproduce, identify root cause, and drive fixes.
• Guide customers through troubleshooting and resolving issues in their integration code.
• Partner with Incode Engineering to diagnose and resolve platform issues.
• Review upcoming platform releases and anticipate impact on customers.
• Lead customers through upgrades, migrations, and deprecations.
• Contribute to developer documentation and code samples.
• Mentor fellow engineers and share best practices.
• Build internal tools to improve team efficiency.
• Advise customers and internal teams on technical capabilities when needed.

Skills

Enterprise SaaS expertise

Customer facing

Communication skills

English and Spanish

Travel readiness

Education

Bachelor's in CS or related

Tools

GitHub Copilot

Cursor

Claude Code

Job description

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

About Incode

Incode is a Series B unicorn ($2 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast.

The Impact You’ll Make

As a Senior Solutions Engineer – Web on our post-sales team, you'll make sure every customer integration of the Incode platform is successful, reliable, and scalable. You'll guide enterprise customers from kickoff to go-live, keep their live integrations healthy as the platform evolves, and bring the voice of the customer to Product and Engineering.

What You’ll Own & Drive

Integration Delivery

• Guide enterprise customers through the end-to-end integration of Incode's platform, SDKs, and APIs, from kickoff to go-live.
• Train customer technical teams and translate their use cases into the right platform integration.
• Provide technical guidance, such as web application architecture design, when customers need it.
• Assess custom and feature requests, and work with internal teams to deliver the ones we take on.

Production Support

• Serve as the advanced escalation point for issues in live integrations: reproduce, find the root cause, and drive the fix.
• Guide customers through troubleshooting and resolving issues in their own integration code.
• Partner with Incode Engineering to diagnose and resolve platform issues, escalating with clear, actionable detail.

Integration Health

• Review upcoming platform releases and anticipate their impact on customers.
• Proactively review customer integrations to improve performance.
• Lead customers through upgrades, migrations, and deprecations.

Team and Platform

• Contribute to our developer documentation and code samples.
• Mentor fellow engineers and share best practices.
• Build internal tools that make the team more efficient.
• Advise customers and internal teams on technical capabilities when needed.

The Qualities That Set You Apart

Customer-Centric Engineer – You take ownership of every integration and don't rest until the customer is live and stable.

Clear Communicator – You translate engineering concepts into plain language for business stakeholders and provide precise technical detail when escalating internally.

Proactive Partner – You anticipate platform changes, flag risks early, and lead customers through transitions before they become incidents.

AI-Augmented – You use AI coding assistants as a force multiplier — and you have the judgment to verify what they produce.

Your Background

Required

• 5+ years in a customer-facing technical role, such as solutions, integration, or support engineering, ideally in enterprise SaaS.
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
• Experience integrating and troubleshooting third-party web SDKs.
• Solid grasp of web security: CORS, Content Security Policy, CSRF, XSS, OAuth 2.0 / OpenIDConnect, and JWT.
• Hands-on use of AI coding assistants, such as GitHub Copilot, Cursor, or Claude Code, to speed up debugging, code review, and sample integrations, with the judgment to verify what they produce.
• Responsible use of AI tools in customer work: you know what data can and cannot be shared, in line with security and privacy policies.
• Understanding of software architecture and system integration patterns.
• Clear communication with both engineers and business stakeholders.
• Professional fluency in English and Spanish.
• Willingness to travel when required.

Nice to Have

• Experience with identity verification, KYC, fraud prevention, or biometrics.
• Understanding of AI-driven fraud, such as deepfakes, injection attacks, and synthetic identities.
• Familiarity with cloud platforms and CI/CD pipelines.
• Experience with testing frameworks such as Vitest, Jest, or Playwright.
• Experience building with LLM APIs, AI agents, or the Model Context Protocol (MCP) to automate workflows or internal tools.
• Background in networking, security, or compliance.
• Experience writing developer documentation or building internal tools.

Why Incode?

• Mission with Meaning– Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth– Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing– Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy– Operate like a founder with the resources of a unicorn.
• Global Impact– Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.