Senior Solutions Engineer

Jane Technologies; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

An innovative technology company is seeking a Senior/Lead Solutions Engineer to bridge the gap between technical and non-technical teams. This role involves solving complex challenges for partners, designing effective solutions using APIs and SDKs, and collaborating closely with internal teams to enhance the partner experience. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have a strong technical background. Join a forward-thinking firm that values creativity and problem-solving, offering a remote-friendly work environment and a comprehensive benefits package.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Unlimited PTO

Home Office Stipend

Equity Options

Qualifications

• 5+ years in a technical, partner- or customer-facing role.
• Proficient in at least one programming language.
• Strong debugging and analytical skills.

Responsibilities

• Act as the primary technical escalation point for partner issues.
• Develop and propose technical solutions for partners.
• Collaborate with Product and Engineering teams.

Skills

API Integration

Problem Solving

Communication

Technical Documentation

Debugging

Education

Bachelor’s degree in Computer Science

Tools

Postgres

Python

JavaScript

Job description

Company Overview:

Jane is an MIT-founded, high-growth technology company in the cannabis industry. We believe in the cannabis industry's ability to bring well-being, health, and love into this world, and it is our mission to bring confidence to the online cannabis shopping experience. As the cannabis industry's first complete real-time marketplace, we aim to provide consumers with a confident, safe, and simple shopping experience.

As the cannabis industry’s first complete real-time marketplace, we aim to provide consumers with a confident, safe and simple shopping experience. Users can browse local products in real-time, compare by price, proximity or popularity and place orders at local stores for pickup or delivery - all on the industry’s largest marketplace. In addition to our marketplace, we provide online menus and end-to-end checkout flows to dispensaries by integrating directly with their POS systems and leveraging real-time data to connect dispensaries and consumers. Additionally, Jane offers native payment options, provides key data insights to industry stakeholders via our growing analytics platform, and has a growing consumer loyalty program funded by brands called Jane Gold.

To learn more about who we are, our culture, and whether this is the right place for you, read our Key Values profile: https://www.keyvalues.com/jane. Check out our product at: https://www.iheartjane.com/.

What You'll do:

We are seeking a highly motivated and technically adept Senior/Lead Solutions Engineer with excellent communication skills to join our growing Partner Solutions team. This pivotal role serves as a critical technical bridge between our front-line Partner Success (PS) team and our core Engineering teams. You will be responsible for tackling complex technical challenges faced by our partners, designing creative solutions using our APIs and SDKs, and acting as a key technical resource for both internal teams and external partners, interfacing directly with their technical teams at times.

This is an exciting opportunity for someone passionate about solving technical problems, working directly with partners, and contributing to the growth of a dedicated solutions engineering function. The ideal candidate will initially focus on hands-on technical solutions and partner interaction, with a clear path to potentially lead and mentor future team members as we expand. You will report to the Director of Engineering.

Responsibilities

• Technical Investigation & Resolution: Act as the primary technical escalation point for the Partner Success team, diagnosing and troubleshooting complex partner issues related to API usage, SDK implementation, product integration, and general web application behavior.
• Solution Design & Implementation: Develop and propose effective technical solutions, workarounds, code samples, and best practices to address partner needs, leveraging deep knowledge of our product APIs, SDKs, and underlying web technologies.
• Partner Collaboration: Engage directly with partners' technical teams via calls, emails, and potentially shared channels to understand their technical requirements, challenges, and goals, providing clear guidance and support.
• Internal Liaison: Collaborate closely with Product and Engineering teams to communicate partner feedback, report bugs, understand product roadmaps, and advocate for partner needs. Work with Partner Success to ensure they understand technical resolutions and can communicate effectively with partners.
• Knowledge Base & Documentation: Own internal and external knowledge bases, technical documentation, guides, and potentially developer tutorials to empower both partners and internal teams.
• Technical Enablement: Conduct training and other sessions with the Partner Success team on technical aspects of our products and common integration patterns.
• Process Improvement: Identify opportunities to streamline technical support processes, improve tooling, and enhance the overall partner technical experience.
• Team Growth (Future): As the team grows, potentially mentor junior team members and contribute to defining the team's strategy and best practices, with the opportunity to step into a formal leadership role.

Qualifications

• 5+ years in a technical, partner- or customer-facing role (e.g. Solutions Engineering, Technical Consulting, Tier 3+ Support).
• Quick to learn new APIs, SDKs, and platforms; strong understanding of core web tech (HTTP/HTTPS, REST, JSON/XML, DNS, etc.).
• Proficient in at least one language (e.g. Python, JavaScript, Ruby, Go); familiar with ecommerce apps, data APIs, and technologies like Postgres.
• Strong debugging, problem-solving, and analytical skills across varied systems.
• Excellent communicator—able to explain complex concepts to both technical and non-technical audiences.
• Comfortable working directly with external stakeholders to understand needs and deliver solutions.
• Experience mentoring others and contributing technical documentation or developer content.
• Self-driven, organised, and thrives in fast-paced environments.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

$120,000 - $160,000 a year

Our Benefits:

Great compensation package and equity

Remote friendly work environment with employees throughout the US and Canada

Health, Dental, Vision, 401k, Unlimited PTO, and home office stipend

Jane Technologies is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Jane Technologies, Inc. participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees in conjunction with the Form I-9 Employment Eligibility Verification. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go towww.uscis.govand click on 'E-Verify' located near the bottom of the page.