Senior Solutions Engineer

OneSignal; Austin (TX); Remote; USD 129,000 - 165,000; Full time

Job summary

Join a forward-thinking company as a Solutions Engineer, where you will play a crucial role in driving customer engagement and satisfaction. This position offers the chance to collaborate with sales and product teams to create tailored solutions for clients. With a focus on personal growth and a healthy work-life balance, this innovative firm is committed to building a diverse and inclusive workplace. If you're ready to make a significant impact in a dynamic environment, this is the perfect opportunity for you.

Benefits

Equity Program

Comprehensive Benefits

Flexible Work Hours

Remote Work Options

Qualifications

• 3+ years in B2B SaaS; 2+ years as Solutions Engineer or Sales Engineer.
• Strong understanding of MarTech and Messaging technologies.

Responsibilities

• Partner with sales to drive successful deals and customer outcomes.
• Lead product demos and pre-sales processes for prospective customers.
• Manage technical aspects of RFP/RFI responses.

Skills

B2B SaaS Experience

Customer Engagement Technologies

API Integrations

Communication Skills

Presentation Skills

Job description

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering billions of messages daily.

1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate . We offer remote work as the default option in the United States in California, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

About The Team:

Our Solutions Engineers play a crucial role in understanding customer requirements, designing strategic and personalized solutions, and helping secure valuable technical, security, and business validation in strategic pre-sales engagements. They also play a hand in ensuring successful implementation of OneSignal’s platform within diverse customer environments. They collaborate closely with our sales, GTM, product, and engineering teams internally, while working directly with technical stakeholders externally to solve customer needs as a consultative technical partner.

The right candidate will have an opportunity to join a growing SE team, and help us to define our strategy and build the SE playbook at OneSignal. This is a ground floor opportunity for someone looking to make an outsized impact and play a role in scaling this important team.

Our Solutions Engineers play a crucial role in understanding customer requirements, designing strategic and personalized solutions, and helping secure valuable technical, security, and business validation in strategic pre-sales engagements. They also play a hand in ensuring successful implementation of OneSignal’s platform within diverse customer environments. They collaborate closely with our sales, GTM, product, and engineering teams internally, while working directly with technical stakeholders externally to solve customer needs as a consultative technical partner.

The right candidate will have an opportunity to join a growing SE team, and help us to define our strategy and build the SE playbook at OneSignal. This is a ground floor opportunity for someone looking to make an outsized impact and play a role in scaling this important team.

What You'll Do:

• Partner with sales to drive successful deals and customer outcomes, ultimately increasing our number of enterprise customers
• Collaborate internally to maintain our external security documentation, demo environments and serve as a Sales Team liaison for product requests
• Lead qualified product demos and pre-sales process for prospective customers
• Support solution selling and work cross-functionally with customers and internal partners to find solutions
• Manage technical aspects of RFP/RFI responses, communicate client needs to R&D teams
• Lead and successfully execute POCs and POVs, building trust and collaboration with key technical stakeholders, to drive successful completion of engagements.
• Aid and help secure technical, business, and security wins.

What You'll Bring:

• 3+ years of experience in a B2B SaaS company; 2+ years of experience in a Solutions Engineer or Sales Engineer role
• Strong understanding of MarTech, Customer Engagement or Messaging technologies
• Strong communication and presentation skills, with the ability to influence both technical and non-technical audiences
• Experience with API integrations
• Ability to work effectively cross functionally, helping to surface customer needs and enable our product and engineering teams to prioritize.

The New York and California base salary for this full time position is between $129,000 to $165,000, with an expected On Target Earnings (OTE) between $159,000 and $225,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

Qualities we look for:

• Friendliness & Empathy
• Accountability & Collaboration
• Proactiveness & Urgency
• Growth Mindset & Love of Learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.

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