Senior Solutions Consultant

Clari; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Solution Consultant to enhance customer onboarding and platform optimization. This role involves collaborating with diverse teams to ensure seamless implementation and support for global clients. You will lead technical onboarding, align platform capabilities with customer goals, and develop internal tools to improve service delivery. With a strong focus on problem-solving and a customer-first mindset, this position offers the chance to make a significant impact in a dynamic environment. Join a team that values diversity and is committed to your professional growth while enjoying flexible hours and hybrid work options.

Benefits

Flexible hours and hybrid work

Insurance coverage

Mental health support

Pre-IPO stock options

Well-being and professional stipends

Paid parental leave

Discretionary leave and special days

Inclusive culture with charitable and social events

Qualifications

• 4+ years experience in SaaS platform configuration and implementation.
• Strong communication skills and ability to work cross-functionally.

Responsibilities

• Lead onboarding of new customers and manage technical migrations.
• Collaborate with cross-functional teams to ensure customer success.

Skills

SaaS platform configuration

Salesforce basics

JSON

MongoDB

Ruby scripting

Problem-solving

Customer-focused attitude

Multitasking

Job description

Clari’s Revenue platform provides forecasting accuracy and visibility from sales reps to the boardroom, helping identify revenue leaks and assess sales goal achievements. Leading companies like Okta, Adobe, Workday, and Zoom utilize Clari to enhance revenue precision. We are passionate about our customers' success and invite you to join us in achieving remarkable results.

About the Team

The Customer Solutions team manages the entire customer journey, from discovery to renewal and expansion. It includes experts in product, process, and strategy, such as customer service, success, education, and support.

The Professional Services (PS) team in India is vital in delivering Clari’s platform to customers across EMEA and the US. Comprising solution consultants, onboarding specialists, and implementation experts, the team collaborates with product, engineering, and customer success teams to ensure seamless onboarding, tailored solutions, and impactful outcomes. The India PS team acts as a trusted extension of Clari’s global services organization, helping customers realize value faster and supporting our mission for revenue precision at scale.

About the Role

As a Solution Consultant at Clari, you will oversee the onboarding and optimization of our platform for global customers. You will collaborate with Customer Success, Support, and Engineering teams to ensure smooth implementation from discovery to post-launch. Your responsibilities include managing technical onboarding, aligning platform capabilities with customer goals, backend configurations, data operations, and automation. Experience with Ruby or similar scripting languages is a plus but not mandatory. This role requires strong problem-solving, technical skills, and a customer-first mindset.

This is a remote position based in India, with travel to Bengaluru as needed.

Responsibilities

1. Lead onboarding of new customers, including implementation, configuration, testing, and support.
2. Configure the platform to meet customer use cases post go-live.
3. Collaborate with cross-functional teams to ensure customer success.
4. Manage technical migrations and backend configurations, including scripting if applicable.
5. Troubleshoot and resolve technical issues efficiently.
6. Develop internal tools and automation to enhance service delivery.
7. Document and improve onboarding and configuration processes.
8. Work in the 4 PM to 1 AM IST shift to align with US engagement.

Qualifications

1. 4+ years experience in SaaS platform configuration, implementation, or development, with strong communication skills.
2. Knowledge of Salesforce basics, including objects and workflows.
3. Experience with JSON, MongoDB, and data transformations.
4. Scripting experience with Ruby for ETL processes is a plus.
5. Ability to work cross-functionally with various teams.
6. Strong problem-solving skills.
7. Customer-focused attitude.
8. Ability to multitask and prioritize under pressure.

Perks and Benefits

• Flexible hours and hybrid work.
• Insurance coverage.
• Mental health support.
• Pre-IPO stock options.
• Well-being and professional stipends.
• Paid parental leave.
• Discretionary leave and special days.
• Inclusive culture with charitable and social events.

#LI-Remote

Clari values diversity and is committed to providing a supportive environment free from discrimination. We believe in adding to our culture with your unique qualities. If you are passionate and eager to learn, we want to hear from you!

Visit our official careers page for more opportunities. All official communications will come from an @clari.com email address. Beware of scams and verify through our official site.