Senior Solutions Consultant

Zendesk; United States; Remote; USD 151,000 - 227,000; Full time

Job summary

An established industry player is seeking a Senior Solutions Consultant to bridge technical solutions with sales efforts. This role demands a blend of technical expertise and sales acumen, focusing on Enterprise and Mid Market clients. You will engage with C-level executives to convey the merits of innovative software solutions, ensuring customer satisfaction through effective communication and problem-solving. The company promotes a hybrid work environment, allowing flexibility while fostering collaboration in person. If you thrive in a fast-paced setting and have a passion for customer service, this opportunity is designed for you.

Benefits

Flexible work hours

Remote work options

Inclusive workplace

Health benefits

Bonus opportunities

Qualifications

• 5+ years of experience in Mid Market/Enterprise software sales.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage technical relationships with prospects to drive customer happiness.
• Collaborate with Sales, Marketing, and Product Managers for effective solutions.

Skills

Enterprise software selling

Interpersonal skills

Communication skills

Problem solving

Technical solution scoping

Call Center Experience

Web technologies (HTML, CSS, JavaScript)

Education

Bachelor’s degree

Graduate degree

Tools

Customer Service Software

ITSM

Data warehousing

Business intelligence

Job description

Job Description

What you'll be doing

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

What you bring to the role

• 5+ years of Mid Market/Enterprise software selling experience.
• Experience mapping RFI/RFP requirements to software solutions.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Call Center Experience is Desired (and a huge plus!)
• Experience scoping, managing and executing customer pilots and Proof of Concepts.
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
• Outstanding solution scoping abilities, using our existing solution and influencing new product development.
• Must be willing to work in a fast paced startup environment with multiple roles.
• Bachelor’s degree or equivalent experience is a must; graduate degree is a plus.
• Must be willing to travel.
• Obvious passion and people skills.
• Desired Skills
• Previous consulting experience implementing enterprise class software solutions.
• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.

The US annualized OTE (On Target Earnings) range for this position is $151,000.00-$227,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.