Senior Solutions Consultant

Comcast; New York (NY); On-site; USD 97,000 - 147,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their innovative team, focusing on providing top-notch technical solutions for clients using a leading Demand Side Platform. This role is pivotal in ensuring customer success through effective onboarding, technical support, and relationship management. You will engage with a diverse clientele, from enterprise agencies to nimble startups, addressing their unique needs and challenges. With a strong emphasis on collaboration and mentorship, you will help shape the future of advertising technology while driving the success of your clients. If you're a proactive problem-solver with a passion for technology, this opportunity is perfect for you.

Qualifications

• 5-8 Jahre Erfahrung in einer technischen Kundenbetreuung oder Support-Rolle in AdTech.
• Starke Kenntnisse in Echtzeit-Bietverfahren und programmatischer Werbung.

Responsibilities

• Technischer Fachexperte für die Beeswax-Plattform sein und elegante technische Lösungen entwickeln.
• Kundenbeziehungen aufbauen und verwalten, um technische Anforderungen zu erfüllen.

Skills

Technical Solutions

Structured Query Language (SQL)

Troubleshooting

Software as a Service (SaaS)

Communication

Taking Initiative

Education

Bachelor's Degree

Tools

AWS Management Console

HTML

JavaScript

Job description

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

About the team FreeWheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at FreeWheel, a Comcast Company, and will be focused on Beeswax, our Demand Side Platform (DSP).

About the role

Reporting to the Manager, Client Solutions, you are the primary point of contact for your clients, working closely with Sales to provide solutions for Beeswax's newest customers, consulting on their initial pre-sales engagement, implementation, and subsequent steady-state handoff to Account teams. This role requires engaging with both enterprise clients and nimble start-ups, from Agencies to Media/ Tech vendors, to ensure technical needs are met, issues are resolved with expedience, and complex questions are answered about our Buyer Cloud (Bidder-as-a-Service) and DSP platform prior to and during their implementation. You will be goaled with ensuring clients move through their trial phase and become full-term customers who spend at scale on our platform. You will also be responsible for re-engaging existing customers that are now looking to implement new complex features and need specialized technical expertise. You will work as part of a global team that can be deployed on global, regional and/or local opportunities as required. An important aspect of the Senior role is to coach junior teammates, drive the governance of our methodologies, define/ execute strategies and initiative to evolve our best practices and processes that allow us to scale successfully.

Job Description

Responsibilities

• Act as a technical subject matter expert on the Beeswax platform
• Deeply understand customers' technical requirements and craft elegant technical solutions
• Partner with Sales on pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of an engagement
• Develop and deliver custom onboarding plans to scale customer spend through the platform
• Scope, configure, test, and deliver our bidder and DSP software solutions, requiring technical competency and understanding, leveraging skills such as SQL and API management
• Build trusted relationships with customer stakeholders, particularly in Ad Ops, engineering, data science, and product roles
• Provide ongoing feedback to product and engineering to drive roadmap initiatives
• Go deep to troubleshoot customer issues and manage more complex issues that may require product and engineering resources through to resolution
• Coach and support junior members of the team helping them overcome challenges and develop expertise
• Spearhead internal/ client facing initiatives and strategies to help meet broader team/ organisational objectives
• Develop and maintain documentation outlining our best practices and procedures

About You

• 5-8 years of work experience in a technical customer facing or support role in AdTech
• Strong understanding of real time bidding and programmatic advertising, especially in relation to the goals and mechanics of demand side media/ tech companies, agencies and advertisers
• Client-centric, exceptional communicator with technical and business minded stakeholders
• High level of initiative and self-starter mentality. Comfortable handling ambiguity and drive positive outcomes
• Hands on with our software, configuring functionality and manipulating data to meet client needs
• Excellent analytical and troubleshooting skills
• Technical acumen in troubleshooting, SQL and APIs, command line, AWS management console and basic knowledge of HTML and Javascript preferred

Skills: Technical Solutions; Structured Query Language (SQL); Software Solutions; Troubleshooting; Software as a Service (SaaS); Communication; Taking Initiative

Salary:

Primary Location Pay Range: $97,666.62 - $146,499.93

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years