Senior Solution Consultant

Norstella; Juneau (AK); Remote; USD 120,000 - 135,000; Full time

Job summary

Join a forward-thinking organization as a Senior Solution Consultant, where your expertise in clinical trials and passion for healthcare will drive impactful solutions for clients. In this dynamic role, you will collaborate with sales teams, engage with stakeholders, and present innovative solutions that enhance patient access to life-saving therapies. This position offers the opportunity to work remotely while contributing to a mission-driven company that values integrity, empathy, and continuous learning. If you're ready to make a difference in the healthcare landscape, this is the perfect opportunity for you.

Benefits

Medical and Prescription Drug Benefits

Health Savings Accounts (HSA)

Dental & Vision Benefits

401k Retirement Plan with Company Match

Paid Time Off & Company Holidays

Education Reimbursement

Company Paid Short & Long-Term Disability

Paid Parental Leave

Qualifications

• 5+ years in clinical trial business, CRO, or biopharmaceutical.
• Strong track record presenting solutions to clients.

Responsibilities

• Provide expertise on Clinical Solutions for client calls.
• Manage solution qualifications and proposals for new business.

Skills

Clinical Trial Expertise

Sales Support

Communication Skills

Data Analytics

Stakeholder Engagement

Education

Bachelor's Degree

Relevant Certifications

Tools

Salesforce CRM

Job description

Senior Solution Consultant

Company: Citeline

Location: Remote, United States

Date Posted: May 5, 2025

Employment Type: Full Time

Job ID: R-1147

Description

About Citeline:

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

The Role: Senior Solution Consultant, Clinical

Responsibilities:

• Responsible for providing subject matter expertise on client calls to demonstrate the value of our Clinical Solutions combining platform, services and Real World Data (RWD) offerings to support use cases across the clinical lifecycle including clinical trial planning, feasibility, and patient engagement and recruitment.

• Collaborate with and support dedicated Sales teams across all account segments (new logos, existing accounts small biotech through large pharma)

• Accountable for attributing deals towards the team’s sales targets as set forth by the business

• Independently manage a solution/technical qualification with a compelling proposal slide creation that results in new business

• Responsible for creating and presenting analysis of Citeline Connect solution to customers as part of the consultative sale/value analysis.

• Support additional pre-sales activities needed to support Sales including building business cases and executive summaries, presenting use case and therapy area relevant case studies collaborate with sales on pricing and negotiations, understanding and convey project implementation activities and timelines, creating and delivering proposals and contracts

• Partner with internal stakeholders such as Citeline’s Product Management and Sales teams to share feedback from client interactions and strive for continuous improvements in Citeline’s offering to BioPharma

• Manage the coordination internally with the implementation team for pre sales scoping & for Request for Information (RFI) & Request for Proposals (RFP)

• Be able to test new clinical offerings with several potential clients and share feedback to internal stakeholders to drive innovation and ensure product market fit in highly complex selling situations

• Utilize Citeline’s Salesforce CRM system to document all pre-sales support activities

Qualifications:

• 5+ years experience in working in clinical trial relevant business either CRO, trial recruitment, consulting, or within a biopharmaceutical company

• A passion for healthcare, life sciences, data /analytics, and technology

• Working knowledge of the global Pharmaceutical industry in particular Clinical Trial Recruitment

• Highly competent from a technical perspective with a strong track record for demonstrating and presenting solutions to clinical operations and similar clients at Pharmaceutical & Biotech customers

• Experience collaborating with commercial team and other key internal departments

• Able to successfully engage senior stakeholders, confidently and credibly

• Have an inquisitive mindset, eager to learn the Pharma industry and our products, while keeping abreast of them, in order to have credible, insightful conversations with our prospective clients.

• Ability to articulate complex solutions in a simple and coherent manner

• Powerful verbal and written communication and experienced with customer-facing presentations

• Passionate, positive and enthusiastic

• Customer oriented and results-driven

• Willing to travel as needed

Location:Remote/United States

Our Guiding Principles for success at Norstella:

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Benefits: US

• Medical and Prescription Drug Benefits

• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)

• Dental & Vision Benefits

• Basic Life and AD&D Benefits

• 401k Retirement Plan with Company Match

• Company Paid Short & Long-Term Disability

• Paid Parental Leave

• Education Reimbursement

• Paid Time Off & Company Holidays

The expected base salary for this position ranges from $120,000 to $135,000 plus commission. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.