SENIOR SOLUTIONS ARCHITECT (USA)

transperfect; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

TransPerfect is seeking a Senior Solutions Architect to guide configuration and demonstrations of Trial Interactive software. You will collaborate across Sales, Operations, and Product to align customer requirements with scalable solutions, and you will train junior team members while contributing to SOP creation.

The role emphasizes deep product configuration expertise, SaaS familiarity, and strong client-facing communication. Global travel up to 10% is expected.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 5+ years in solutions consulting or software configuration.
• 5+ years in life sciences, eTMF, clinical ops, regulatory, or content mgmt.
• Strong analytical and customer-facing communication skills.
• Familiarity with SaaS and cloud business models.
• Experience with REST APIs, sFTP, JSON, XML, SSO (SAML 2.0) and Okta.
• Willingness to travel up to 10% globally.
• Experience with backend languages (Python, Java, C#, Node.js, PHP) is a plus.

Responsibilities

• Configure Trial Interactive enterprise software during implementation cycles.
• Design and document new configurations and solutions.
• Create User Requirements and Configuration Specifications for implementing customers.
• Demonstrate the product to prospects and existing customers.
• Respond to RFIs/RFPs/RFQs with technical elements.
• Bridge Sales, Operations and Product teams with customer requirements.
• Develop and script product demonstrations.
• Promote Trial Interactive through demos, webinars, and events.
• Provide training and mentorship to junior staff.
• Create SOPs per QA guidelines.
• Handle additional tasks assigned by management.

Skills

Data integration

Solutions consulting

SaaS & Cloud

MS Excel

REST APIs

sFTP/JSON/XML

SSO (SAML 2.0)

Okta

Backend programming

B2B apps

Global travel

Education

Bachelor’s degree

Tools

Python

Java

C#

Node.js

Job description

As an integral part of Trial Interactive Product initiatives, the Senior Solutions Architect assists the implementation, operations, sales, and product organizations throughout the entire process of understanding the customer's business and technical requirements, collaborating on the sales strategy, delivering strong solution presentations, building a configuration of the product, and ensuring the ultimate success of the customer. Strong teamwork and collaboration with Business Development, Product Management, and Professional Services is required to be effective in this role.

What You’ll Do:

• As a member of our Technical Services team, your primary responsibility will be the configuration of Trial Interactive enterprise software and solutions. You will work in concert with operations throughout the implementation cycle

• Design and document new configurations and solutions for Trial Interactive software

• Create and maintain User Requirements Specification and Configuration Specifications for implementing customers

• Act as the product configuration and domain expert in all relevant sales cycles with specific responsibility for demonstrating the product to prospects and existing customers

• Work with sales on software configurations for demonstrations and respond to functional and technical elements of RFIs/RFPs/RFQs

• Act as a conduit between the Sales team and Operations and Product teams. Clearly convey customer/prospects business requirements from the field to the Operations and Product teams

• Develop and script product and solution demonstrations

• Ideally, evangelize the Trial Interactive vision through product demonstrations, webinars/seminars, conferences and account specific initiatives Participate in SOW reviews and vetting of new business opportunities

• Provide training and mentorship to junior team members including Project Managers, Configuration Specialists, Business Development and Support staff as needed

• Create and maintain SOPs (standard operating procedures) in accordance with QA and departmental guidelines and needs

• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

What You’ll Need

• Broad knowledge of current technology, tools and techniques for data and system integration

• Minimum bachelor’s degree or its equivalent in years’ experience

• Minimum 5 years’ solutions consulting, software product configuration, or similar experience

• Minimum 5 years’ experience in life sciences, eTMF, clinical operations, regulatory, quality, or content management

• Self-starter with excellent organization and time management skills. Ability to build a deep understanding of a customer’s needs and guide them to a technical solution

• Fundamental understanding of SaaS and Cloud-based technology and business models

• Strong computer skills, including MS Office suite, especially MS Excel

• Comfort with sustained global business travel of up to 10%

• Strong interpersonal communication skills, internally and externally, especially with customers and sales-force

• Experience with GxP and software validation process and regulations

• Experience working with REST API’s, sFTP, JSON, XML, SSO (SAML 2.0) and IDP’s such as Okta

• Previous software development experience in one or more of the following areas desired but not mandatory:

  • Backend (Python, Java, C#, Node.js, PHP)

  • Basic SHELL scripting to assist with automating manual tasks such as search and replace of content within documents, leveraging regular expressions

• 2+ years’ experience in B2B web applications, business to business, and mobile apps a plus